Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Languages
References
Timeline
Generic

MILIANYS FELICIANO

Valrico

Summary

Veterinary Technician recognized for high productivity and efficient task execution. Expertise in patient care, veterinary assistance, and diagnostic testing. Strong communication and problem-solving skills enhance animal care and support for pet owners. Demonstrates adaptability and a strong work ethic, excelling in independent work and rapid skill acquisition.

Overview

7
7
years of professional experience

Work History

Veterinary Technician

Fetch Specialty & Emergency Veterinary Centers
Brandon
10.2024 - Current
  • Assisted veterinarians during examinations and surgical procedures.
  • Administered medications to animals as directed.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Obtained diagnostic samples, including blood, urine, and tissue for testing.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Dispensed prescription medications upon request from veterinarians.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Proficient in gathering detailed and accurate health histories from pet owners, including past medical conditions, vaccinations, surgeries, and previous treatments to inform diagnoses and treatment plans.

Front of House Team Member

Chick-fil-A
Los Filtros
02.2022 - 10.2024
  • Enhanced customer satisfaction by providing exceptional service, and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Reset tables between guests by restocking low items, and wiping down surfaces.
  • Supported overall team goals by assisting other staff members during peak hours, as needed.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
  • Utilized strong multitasking skills to manage multiple orders simultaneously, without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations, and minimal wait times for customers.
  • Restocked supplies during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines, as required by regulatory agencies and the company.
  • Operated the cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Set up and broke down food service lines quickly to maintain service flow.

Floor Associate

Farmacia Chardon
Hato Rey
07.2021 - 02.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.

Sales Associate

Zumiez
Bayamon
03.2021 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Customer Service

Sweet Ann Cakes
Guaynabo
10.2018 - 01.2020
  • Provided outstanding customer service.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

Bachelor of Science - Veterinary Technology

Universidad Ana G. Méndez
Gurabo
06.2024

High School Diploma -

Escuela Superior Miguel Meléndez Muñoz
Bayamon
06.2019

Skills

  • Intravenous catheterization
  • Surgical assistance
  • Fluid therapy
  • Medication administration
  • Medical History Collection
  • Nail Trimming
  • Patient Positioning
  • Intramuscular injection
  • Animal restraint techniques
  • Diagnostic sample collection
  • Laboratory testing
  • Effective communication
  • Oral and topical medication administration
  • Pharmacy duties
  • Subcutaneous injection

Affiliations

DECA, Member, 2016 to 2019

Websites

Languages

  • Spanish, Native language
  • English, Upper intermediate

References

References available upon request.

Timeline

Veterinary Technician

Fetch Specialty & Emergency Veterinary Centers
10.2024 - Current

Front of House Team Member

Chick-fil-A
02.2022 - 10.2024

Floor Associate

Farmacia Chardon
07.2021 - 02.2022

Sales Associate

Zumiez
03.2021 - 07.2021

Customer Service

Sweet Ann Cakes
10.2018 - 01.2020

Bachelor of Science - Veterinary Technology

Universidad Ana G. Méndez

High School Diploma -

Escuela Superior Miguel Meléndez Muñoz

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