Milica Bogdanovic
Anchorage,AK
Summary
Dynamic leader with a proven track record at Northern Hospitality Group, enhancing guest experiences and boosting team performance. Excelled in team management and problem-solving, achieving notable increases in customer loyalty and sales. Skilled in multitasking and organization, adept at fostering teamwork and collaboration for optimal service delivery.
Overview
6
6
years of professional experience
Work History
Server Supervisor
Northern Hospitality Group
06.2019 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Actively contributed ideas during weekly management meetings for menu updates and special events, resulting in increased customer interest and repeat business.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Food Expeditor
Northern Hospitality Group
06.2019 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
Education
Bachelor of Science - Psychology
University of Alaska Anchorage
Anchorage, AK12-2025
Bachelor of Science - Psychology
Faculty of Philosophy
Novi Sad05-2019
High School Diploma -
SSS "Dr Radivoj Uvalic"
Backa Palanka, Serbia 05-2015
Skills
- Team management
- Shift planning
- Organization
- Complaint handling
- Dining room logistics
- Personnel training
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Multitasking
Languages
Serbian
Native or Bilingual
Spanish
Limited Working
Timeline
Server Supervisor
Northern Hospitality Group
06.2019 - Current
Food Expeditor
Northern Hospitality Group
06.2019 - Current
Bachelor of Science - Psychology
University of Alaska Anchorage
Bachelor of Science - Psychology
Faculty of Philosophy
High School Diploma -
SSS "Dr Radivoj Uvalic"
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