Summary

Overview

Work History

Education

Skills

Languages

Timeline

Milica Krackovic

Willowbrook,IL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Pella Signature and banquet events. Proven ability in event coordination and effective communication, ensuring seamless dining experiences. Strong work ethic and commitment to food safety led to increased customer satisfaction and retention. Recognized for maintaining a professional appearance and prioritizing service excellence.

Experienced with managing multiple responsibilities across various domains. Utilizes strong organizational and problem-solving skills to enhance efficiency. Knowledge of effective team collaboration and adapting to dynamic environments. Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication.

Overview

years of professional experience

Work History

Server

Pella Signature

07.2023 - 03.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Banquet Server

Master of Serving

05.2022 - 09.2023

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Set up banquet tables and chairs based on event requirements.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Carried out professional service, retaining polite and friendly approach at all times.
Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.

Generalist

Power Printing

12.2020 - 04.2023

Developed strong customer relationships through attentive listening and prompt resolution of concerns.
Kept work areas clean and neat to promote efficient operations.
Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
Organized and maintained supplies to support operations.
Trained new team members effectively, increasing overall team efficiency.
Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Generated reports detailing findings and recommendations.
Created and managed project plans, timelines and budgets.

Office Manager

Loyd Insurance

10.2017 - 10.2020

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Kitchen Staff Member

Culver's Restaurant

06.2017 - 09.2017

Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Collaborated with team members to ensure seamless coordination during peak service hours.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Transported food items from storage areas to kitchen for prepping.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Operated kitchen equipment in accordance with manufacturer instructions.

Education

Undergraduate - Tourism And Hospitality Management

Mediterranean University

Podgorica, MNE

08-2026

High School Diploma -

Economics High School "Mirko Vesovic"