MILICA MALES
Assistant General Manager
Alexandria,VA
Summary
Versatile Assistant General Manage with proven success in overseeing and improving operations.
Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Assistant General Manager
Bozzuto Management Company
Alexandria, VA
10.2021 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Researched competitor marketing trends and prices using data analysis.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Administered operations to handle needs of more than 300 tenants across 286 property units.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Developed policies and procedures for effective property management.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Sales and Marketing Associate
Bozzuto Management Company
Arlington, VA
01.2021 - 10.2021
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Used Yardi to keep record of financial transactions and rental applications.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected units before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Recruited new residents through website advertising and marketing.
- Distributed and followed up on tenant renewal notices.
- Marketed property to local businesses through collateral, emails and phone calls.
Food and Beverage Lead
Hyatt Regency
Cambridge, MD
05.2019 - 04.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Worked with qualified chef to diversify menu with new offerings.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Supervised banquet events of up to 600 guests
- Responded to customer complaints, addressing concerns and distress with amicable interactions..
- Accurately completed end-of-day financial tasks worth over $100,000 of cash and card transactions daily.
Education
Bachelor's degree - Management And Business in Tourism
TIMS
Novi Sad, Serbia 10.2015 - 05.2019
Certificate - Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FL 04.2020 - 04.2020
Skills
Business Development
Timeline
Assistant General Manager
Bozzuto Management Company
10.2021 - Current
Sales and Marketing Associate
Bozzuto Management Company
01.2021 - 10.2021
Certificate - Hospitality & Tourism Management
Florida Atlantic University
04.2020 - 04.2020
Food and Beverage Lead
Hyatt Regency
05.2019 - 04.2020
Bachelor's degree - Management And Business in Tourism
TIMS
10.2015 - 05.2019
Similar Profiles
Edgardo ColonEdgardo Colon
Multi-site Chief Engineer at Bozzuto Management CompanyMulti-site Chief Engineer at Bozzuto Management Company
Jose HernandezJose Hernandez
Maintenance Manager at Bozzuto Management CompanyMaintenance Manager at Bozzuto Management Company
Bobby JonesBobby Jones
Maintenance Manager at Bozzuto Management CompanyMaintenance Manager at Bozzuto Management Company
Karen GarciaKaren Garcia
Sales and Marketing Associate at Bozzuto Management CompanySales and Marketing Associate at Bozzuto Management Company
Denitra FlowersDenitra Flowers
Program Analyst at Office of the Secretary of the Army, DEPUTY ASA(ALT) DASMProgram Analyst at Office of the Secretary of the Army, DEPUTY ASA(ALT) DASM