Summary
Overview
Work History
Education
Skills
Spirituality
Timeline
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Milica Micic

salesperson
Tacoma,WA

Summary

A dynamic sales professional with a proven track record at UniFirst, adept in relationship building and strategic sales planning. Leveraging customer service excellence and negotiation prowess, I've significantly expanded client bases and exceeded sales targets. Collaborative approach and CRM software proficiency have fostered long-term customer loyalty and robust sales pipelines, achieving remarkable revenue growth. Sales Person] with solid background in sales and proven ability to drive revenue growth. Successfully built client relationships and consistently met sales targets. Demonstrated effective communication and negotiation skill

Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.

Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Skilled in client engagement and proficient in closing deals.

Overview

21
21
years of professional experience

Work History

Salesperson

UniFirst
04.2022 - 10.2024
  • Implemented effective sales strategies to maximize revenue generation.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Kept detailed records of daily activities through online customer database.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.

Sales Person

Carpros Automotive
08.2003 - 03.2020
  • Implemented effective sales strategies to maximize revenue generation.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Worked to build relationships with customers and built potential for additional sales.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Presented professional image consistent with company's brand values.
  • Consulted with businesses to supply accurate product and service information.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Associate of Science - Economy

Nis University
Nis, Serbia
06-1989

Skills

  • Relationship building
  • Customer relationship building
  • Networking

  • Closing techniques
  • Needs analysis
  • Prospecting
  • Prospecting skills
  • Account management
  • Prospecting clients
  • Referral
  • Sales pipeline management
  • Sales software proficiency
  • Territory management
  • Consultative selling
  • Competitive analysis
  • CRM software proficiency
  • Deal structuring
  • Sales analytics
  • Deal negotiation
  • Sales demonstration
  • Product and service knowledge
  • Interpersonal communication skills
  • Sales expertise
  • Customer needs assessment
  • Time management
  • Sales development
  • Sales closing
  • Complex Problem-solving
  • Upselling and cross selling
  • Customer retention
  • Strategic planning
  • Performance improvement
  • Network development
  • Negotiation tactics
  • Sales consultation
  • Process improvement
  • Product merchandising
  • Strategy development

Spirituality

 Understanding of human emotion and psychology do to personal life experiences.    Years of reading and practicing  self improvement material.

Timeline

Salesperson

UniFirst
04.2022 - 10.2024

Sales Person

Carpros Automotive
08.2003 - 03.2020

Associate of Science - Economy

Nis University

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Milica Micicsalesperson