Milica Scekic
Sales Operations Support Analyst
Belgrade
Summary
Motivated and adaptable professional with experience in business operations, billing, and data-related tasks. Currently completing a Master’s in Data Science. Strong attention to detail, international experience, and readiness for new challenges in the EU market.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Sales OPS Support Analyst
NCR Voyx
11.2024 - Current
- Analyzing and improving operational processes related to customer billing, invoicing, and automated payment systems across global markets.
- Collaborating with cross-functional teams (sales, finance, and IT) to identify discrepancies, resolve billing issues, and enhance operational efficiency.
- Preparing regular reports and dashboards to support decision-making and ensure accurate performance tracking.
- Supporting data quality improvement and communicating directly with stakeholders to clarify requirements, provide updates, and ensure service level agreements are met.
Work and Travel Participant - Server Position
Landshark Bar & Grill ; Sugar Factory
06.2024 - 10.2024
- Delivered high-quality customer service in fast-paced restaurant environments, ensuring guest satisfaction and repeat business. Managed payment processing with accuracy and efficiency.
- Demonstrated strong communication and teamwork skills while coordinating with kitchen and bar staff to maintain smooth daily operations and deliver an excellent guest experience.
Business Operations Analyst
NCR Corporation
04.2023 - 05.2024
- Handled AutoPay setups, changes, and deactivations for global customers, ensuring accurate and timely processing in internal billing systems.
- Investigated and resolved billing discrepancies related to automated payments, collaborating with internal teams and external clients to ensure issue resolution.
- Maintained high data accuracy while entering and updating customer payment information in compliance with company policies and security standards.
- Provided professional customer support via email and internal ticketing tools, ensuring prompt and clear communication.
- Contributed to process improvements by identifying recurring issues and suggesting workflow optimizations.
Work And Travel Participant - Server Position
Landshark Bar & Grill ; Serendipity Restaurant
05.2022 - 10.2022
- Delivered high-quality customer service in fast-paced restaurant environments, ensuring guest satisfaction and repeat business. Managed payment processing with accuracy and efficiency.
- Demonstrated strong communication and teamwork skills while coordinating with kitchen and bar staff to maintain smooth daily operations and deliver an excellent guest experience.
Ground Staff Member
Nikola Tesla Airport
05.2021 - 05.2022
- Performed passenger check-in, and baggage handling in accordance with airline procedures and safety regulations.
- Handled passenger inquiries, special requests (such as unaccompanied minors or passengers with reduced mobility), and last-minute flight changes.
- Collaborated with airline representatives and security personnel to ensure smooth and timely flight operations.
- Maintained a high level of professionalism and calm under pressure in a fast-paced, time-sensitive environment.
Education
Master of Science - Data Science
Singidunum University
Belgrade, Serbia 04.2001 -
Bachelor of Science - Information Technology
Singidunum University
Belgrade, Serbia 04.2001 -
High School Diploma -
IX Gymnasium "Mihailo Petrovic Alas"
Belgrade, Serbia 04.2001 -
Skills
Internal technical communications
Support ticketing systems
Data analysis
Problem-solving abilities
Teamwork and collaboration
Timeline
Sales OPS Support Analyst
NCR Voyx
11.2024 - Current
Work and Travel Participant - Server Position
Landshark Bar & Grill ; Sugar Factory
06.2024 - 10.2024
Business Operations Analyst
NCR Corporation
04.2023 - 05.2024
Work And Travel Participant - Server Position
Landshark Bar & Grill ; Serendipity Restaurant
05.2022 - 10.2022
Ground Staff Member
Nikola Tesla Airport
05.2021 - 05.2022
Master of Science - Data Science
Singidunum University
04.2001 -
Bachelor of Science - Information Technology
Singidunum University
04.2001 -
High School Diploma -
IX Gymnasium "Mihailo Petrovic Alas"
04.2001 -
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