Milicent De La Cruz Ramos
Elk Grove,CA
Summary
At M2Lions Logistics Inc, I spearheaded operations, enhancing safety and compliance while fostering strong relationships with dispatchers and customers. My adeptness in DOT compliance and organizational abilities significantly boosted operational efficiency. Renowned for multitasking proficiency, I successfully managed financials, customer satisfaction, and team collaboration, setting a benchmark in the logistics sector.
Overview
13
13
years of professional experience
Work History
Owner/Operator Truck Driver
M2Lions Logistics Inc
06.2011 - 01.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k options.
- Prepared new hire letters, employee contracts, and corporate policies.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Associate of Arts - Liberal Arts And General Studies
De Anza College
Cupertino, CACertified Permanent Make Up Artist
Trophy Beauty Academy
Elk Grove, CASkills
- DOT Compliance/Medical Examiners Certified
- Time management expertise
- Office Administration
- Payroll Processessing
- Multitasking proficiency
- Windows Knowledge
- Strong Organization
- Exceptional communication
- Human Resources
- Complaint resolution
Volunteer Work
Raised Thousands of Donations for and participated in Events for the following organizations
- Avon Breast Cancer Crusade
- Susan G. Koman for the Cure
- St. John's Women Shelter
- Fisher's of Men Ministry
- American Cancer Society
- Project Oasis
Timeline
Owner/Operator Truck Driver
M2Lions Logistics Inc
06.2011 - 01.2024
Associate of Arts - Liberal Arts And General Studies
De Anza College
Certified Permanent Make Up Artist
Trophy Beauty Academy
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