Mi'Licia Lockett
Cochran,GA
Summary
I’m a people-oriented professional with a genuine ability to connect with customers and make them feel heard and valued. I’m eager to keep learning and growing in a customer service environment, where I can use my understanding of sales and customer engagement to create positive experiences. I bring strong communication and organizational skills, and I’m excited to contribute to a team that focuses on helping customers and building lasting relationships.
Overview
7
7
years of professional experience
Work History
Sales Associate
Uptown Wireless
01.2019 - 09.2021
- Provided exceptional customer service, resolving inquiries and enhancing overall satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
StarTek
02.2024 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns accurately, ensuring customer satisfaction during transactions.
- Documented interactions in CRM software to maintain accurate records of customer issues.
- Collaborated with team members to enhance service delivery and improve response times.
Home Health Aide
Rescare Homecare
02.2025 - 09.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Bleckley County High School
Cochran, GA05-2018
Skills
- Customer service
- Point-of-sale operation
- Inventory management
- Sales collaboration
- Conflict resolution
- Customer engagement
- Cash register operations
- Stock organization
- Team support
- High-pressure performance
- Communication skills
- Time management
- Problem-solving skills
- Listening skills
- Cash handling
- Outgoing personality
- Exceptional customer service
- Product sales
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
Timeline
Home Health Aide
Rescare Homecare
02.2025 - 09.2025
Customer Service Representative
StarTek
02.2024 - 11.2024
Sales Associate
Uptown Wireless
01.2019 - 09.2021
High School Diploma -
Bleckley County High School