Milik Clay
Chicago,Illinois
Summary
I graduated from the Air Force Academy High School. I worked with After School Matters for four years until I advanced in the program and became a Teacher's Assistant. I have experience working with customers at a fast rate and under different amounts of pressure. Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Portillos Hot Dog
2021.11 - Current
- As a restaurant manager, I was responsible for Supervising shifts, Training new and current employees, Maximizing customer satisfaction and responding to customer complaints, Creating schedules, Tracking employee work hours and recording payroll data, Appraising staff performance and providing feedback, Interviewing and recruiting new employees, Managing daily front- and back-of-house restaurant operations, Ensuring all cashout are completed correctly at the end of the day, Maintaining safety and food quality standards, Managing inventory, Create reports on weekly, monthly, and annual revenues and expenses, Controlling operational costs and finding ways to reduce waste, Reviewing product quality, Finding creative solutions when issues arise.
Medicare Driver
Superior Air-Ground Ambulance Service
2020.09 - 2021.05
- Illinois Medi-Car, a unit of the Superior Ambulance Service, has immediate openings for Full drivers to transport individuals who use wheelchairs to healthcare facilities, hospitals, testing laboratories, etc.
Intern
Design Apprenticeship Program @ The University of Chicago
Chicago , Illinois
2016.02 - 2020.02
- I have had the opportunity to move through the roles of the program from a pre-apprenticeship to an apprenticeship level, then an internship level where I serve as a teacher's assistant and advanced level student.
Guest Service Representative
Navy Pier
Chicago , Illinois
2019.05 - 2019.10
- My Job as a Navy Pier Guest Service Representative is to greet guests, answer their inquiries, handle the accommodation process, make service recommendations, and solve complaints.
Special Events Team
AF Ushering Services
2020.03
- My Job as an AF Ushering Service usher was to be a security officer, facility monitor, badge checker, ticket taker, director, room monitor, and crowd control at different events such as numerous conventions, trade shows, professional sporting events, golf outings, fairs & festivals, political conventions, concerts, and countless public events.
Special Events Team
Connie's Pizza
Chicago , Illinois
2020.02
- My Job as a busboy and front counter server was to clean off the tables when needed and refill napkins and utensil dispensers.
Education
High School Diploma -
Air Force Academy High School
06.2020
Skills
- Working with technology
- Customer Service
- Leadership Skills
- Woodworking
- Strong Communication Skills
- Ability to work under Pressure
- Operations Management
- Workforce Management
- Strategic Planning
- Policy Implementation
- Performance Management
- Verbal and Written Communication
- Team Leadership
- Staff Training and Development
- Complex Problem-Solving
- Staff Management
Personal Information
Hobbies: Biking, Playing Video Games, Meeting people, Technology, Helping people
Languages
English, Native
Certification
- Food Handler
- Food Safety and protection Manager
- ServSafe Alcohol
References
References available upon request.
Timeline
Manager
Portillos Hot Dog
2021.11 - Current
Medicare Driver
Superior Air-Ground Ambulance Service
2020.09 - 2021.05
Special Events Team
AF Ushering Services
2020.03
Special Events Team
Connie's Pizza
2020.02
Guest Service Representative
Navy Pier
2019.05 - 2019.10
Intern
Design Apprenticeship Program @ The University of Chicago
2016.02 - 2020.02
High School Diploma -
Air Force Academy High School
- Food Handler
- Food Safety and protection Manager
- ServSafe Alcohol
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