Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Milika Loketi

Lahaina,HI

Summary

Highly organized Rooms Coordinator with background in managing room availability, coordinating guest requests, and ensuring customer satisfaction. Strengths include strong communication skills, ability to multitask, and keen attention to detail. Demonstrated success in improving operational efficiency and exceeding guest expectations on a consistent basis. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2025
2025
years of professional experience

Work History

Rooms Coordinator

Aqua Aston Hospitality
Lahaina, HI
11.2013 - Current
  • Conducted regular inspections of rooms to ensure they met cleanliness standards.
  • Coordinated housekeeping staff schedules to ensure that all guest rooms were cleaned on time.
  • Responded to guest complaints in a timely manner and took corrective action when necessary.
  • Ensured appropriate supplies were available in each room according to hotel policy.
  • Collaborated with front desk staff to address any discrepancies in daily occupancy reports.
  • Adhered to safety protocols at all times while working onsite or offsite.
  • Oversaw day-to-day operations of front desk, housekeeping and concierge services.
  • Fielded guest issues and complaints and reported to employees or general manager.
  • Built and maintained productive relationships with employees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Transmitted and received messages using telephones or telephone switchboards.

Guest Service Representative

Aqua Aston Hospitality
Lahaina, HI
11.2013 - Current
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Answered incoming calls from guests seeking reservations or general information.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Handled customer complaints professionally and efficiently.
  • Encouraged customers to provide feedback on their stay experiences.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Built and maintained productive relationships with employees.

Room Reservations

Montage Kapalua Bay
Lahaina, HI

Education

High School Diploma -

Lahainaluna High School
Lahaina, HI
04-2007

Skills

  • Reservation Management
  • Guest Relations Management
  • Property Management Systems
  • Maintenance Scheduling
  • Guest Services
  • Employee Development

Affiliations

  • Choir Director & Youth Leader for our church group
  • Volunteer with community work
  • Enjoy family gatherings

Accomplishments

  • nominated for the Na Po'e Pa'ahana Award
  • selected as an instructor for the Amplify Training

Languages

Tonga
Native/ Bilingual

References

References available upon request.

Timeline

Rooms Coordinator

Aqua Aston Hospitality
11.2013 - Current

Guest Service Representative

Aqua Aston Hospitality
11.2013 - Current

Room Reservations

Montage Kapalua Bay

High School Diploma -

Lahainaluna High School

Similar Profiles

CREATE PROFILE
Milika Loketi