Milikit Bereket
Riverside,CA
Summary
I would describe myself as a motivated and friendly individual with strong communication skills developed through assistant and customer service roles. I have gained valuable office experience, showcasing a commitment to professionalism and attention to detail. Known for my great work ethic and ability to maintain professional boundaries, I thrive in collaborative environments and enjoy assisting wherever needed. These skills, along with a passion for helping others, are crucial as I plan to pursue a future career in medicine, and possibly land another opportunity to thrive in an clinical and/or office setting.
Overview
7
7
years of professional experience
Work History
Assistant of Administrative Assistant to the Chair
Andrews University
03.2023 - 04.2024
- Acted as a Liaison between the staff in our department
- Assisted staff who needed help in our office
- Updated our department's websites, reviewed syllabi, and edited documents
- Helped oversee the accreditation process of institutions within their public health departments
- Created flyers for important events associated with our department, as well as manage
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Greeted guests in with friendliness and professionalism
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
Shift Supervisor
Adventist Information Ministry
12.2021 - 02.2023
- My developed communication and leadership skills got myself promoted to shift supervisor
- Trained new employees and delegated daily tasks and responsibilities
- Served as a Liaison between our customer service representatives and our managers
- Coordinated weekly meetings with customer service representatives to communicate updates about our company and/or ministries
- Improved customer satisfaction rates with consistent quality checks of tickets
- Resolved call conflicts and handled escalated situations effectively
Customer Service Representative
Adventist Information Ministry
11.2020 - 12.2021
- Ensured customer satisfaction by offering exceptional assistance by giving accurate information about the Adventist ministry they were calling to, along with answering any of their questions
- Input accurate information in our database, with speed and precision
- Resolved issues professionally
- Offered heartfelt prayers to customers who needed/requested it
- Creating tickets per call, paying close attention to detail for accuracy and effectiveness
Registrar Assistant
La Sierra Academy
08.2017 - 05.2019
- Assist with general office tasks such as filing, data entry, and record keeping
- Provide customer service to students, faculty, and staff regarding registration, transcripts, and course information
- Assist in the preparation and maintenance of student files and records
- Manage student records, ensuring accuracy and confidentiality
- Process requests for official and unofficial transcripts
- Assist in updating student personal information, such as name, address, or program changes
Education
Bachelor of Science - Public Health, Conc. Social And Behavioral Sci
Andrews University
Berrien Springs, MI05.2025
High School Diploma -
La Sierra Academy
Riverside, CA06.2020
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Leadership
- Expresses professionalism and responsibility
Timeline
Assistant of Administrative Assistant to the Chair
Andrews University
03.2023 - 04.2024
Shift Supervisor
Adventist Information Ministry
12.2021 - 02.2023
Customer Service Representative
Adventist Information Ministry
11.2020 - 12.2021
Registrar Assistant
La Sierra Academy
08.2017 - 05.2019
Bachelor of Science - Public Health, Conc. Social And Behavioral Sci
Andrews University
High School Diploma -
La Sierra Academy
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