Mililya Fuller
Winston-Salem ,NC
Summary
Motivated Leader possessing excellent leadership and planning abilities. Monitors, trains and encourages employees to improve skills and meet demanding targets. I initiate issue resolution and interpersonal communication and I sets example for work ethic, punctuality and quality.
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Agent
FedEx
Greensboro, NC
08.2024 - Current
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Maintained accurate records of all GSE used throughout shift.
Team Lead
FedEx
Greensboro, NC
08.2023 - 08.2024
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated daily tasks to team members to optimize group productivity.
Team Lead
FedEx Express
Greensboro , N.C
03.2020 - 07.2021
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Followed staffing strategies to achieve production goals.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Ensured compliance with company policies and procedures throughout the team.
Ramp Agent
FedEx
Greensboro, NC
08.2021 - 01.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Education
Associate of Arts - Psychology
Argosy University
Phoenix, AZ01.2019
Skills
- Workplace safety
- Training
- Safety
- Issue resolution
- Team Supervision
- Experience in leadership
- Teambuilding
Accomplishments
- Promoted after just 3 months of hire date due to outstanding job performance.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Supervised team of 40 staff members.
Certification
I received 2 Bravo Zulu Awards as well as an award for Most Dedicated Teamlead.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Ramp Agent
FedEx
08.2024 - Current
Team Lead
FedEx
08.2023 - 08.2024
Ramp Agent
FedEx
08.2021 - 01.2022
Team Lead
FedEx Express
03.2020 - 07.2021
Associate of Arts - Psychology
Argosy University