Milimary aponte
ocala,FL
Summary
To secure a challenging position in a reputable organization where I can fully utilize my training and skills, also obtaining the knowledge and experience i need to further my career while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Certified Medical Assistant
Lakeview Healthcare System
Ocala, FL
08.2022 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Entered insurance, demographics and health history into patient database.
- Straightened up waiting room to maintain neat and organized space.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Ordered and maintained supply inventory for medical office.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Hair Stylist/ Nissi's Beauty
Self Employed
Ocala, FL
08.2021 - 08.2022
- Assisted in creating promotional campaigns to attract new customers.
- Maintained records of client purchases and services rendered.
- Created custom looks for clients based on their individual style, body type, and personality.
- Managed social media accounts by posting content related to fashion trends.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Conducted research on current fashion trends and seasonal collections.
- Ensured that all styling areas were kept clean and organized at all times.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Advised clients on proper care techniques for garments and accessories.
- Analyzed sales data to inform future purchasing decisions for the business.
- Provided excellent customer service to ensure client satisfaction.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
Call Center Customer Service Agent
Ansafone Communications
Ocala, FL
12.2020 - 06.2021
- Processed orders accurately and efficiently using the company's online ordering system.
- Updated account information as requested by customers or management team.
- Maintained accurate records of customer interactions and transactions.
- Answered incoming calls from customers, providing information about products and services.
- Provided technical support for customers with service issues.
- Educated customers on product features, benefits, and warranty options.
- Assisted other departments with special projects related to customer service initiatives.
- Assisted customers with product selection based on individual needs.
- Delivered exceptional customer service by going above and beyond expectations.
- Greeted customers warmly when they called into the call center.
Assistant Manager
SmartStyle
Ocala, FL
03.2020 - 12.2020
- As an assistant manager with this company I must perform basic duties like any other employee along with the leadership roles I carry
- Help leadership mange a safe working environment for every employee
- I work behind the chair as well cutting, styling, and coloring
- Creating and transforming new looks on woman as well as men
- Create competitions like raffles etc. For the employees and clients to keep them involved in sales
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Help manager run smooth operations by independently handling day to day requirements.
Stylist
Salon Jaylee
10.2019 - 01.2020
- Doing all the basic hair stylist obligations such as cutting, coloring, and styling all hair types
- Selling retail products like styling products and accessories and upselling all services
- Helped the team handle high volume work by prioritizing tasks and organizing supplies.
Stylist/Color Specialist
Hair Cuttery
10.2016 - 10.2019
- Exceeding above and beyond clients expectations with the art of cut and color
- I was a color specialist as well, meeting the requirements needed to perform modern hair techniques with color and style
- I was opener and closer leaving to handle money and sales paperwork
- Logging goals and actual sales daily as well as weekly reports
- Basic duties as well such as cleaning, washing towels, and keeping up with inventory.
Education
Certificate - Medical Assistant
Pearson
Leesburg, FL09-2023
BIBLICAL INSTITUTE ASSOCIATES IN SCIENCE / CENTRO DE ESTUDIO TEOLOGICO & MINISTERIAL INC -
08.2019
CERTIFICATE OF COMPLETION IN COSMETOLOGY -
COLLEGE OF CENTRAL FLORIDA
12.2009
FLORIDA HIGH SCHOOL DIPLOMA -
MARION TECHNICAL COLLEGE
12.2006
Skills
- Excellent customer service
- Detail oriented
- Fast learner
- Working under pressure
- Meeting deadlines
- Positive attitude
- Providing customer service
- Working independently
- Following instructions
- Basic computer software knowledge
- Multitasking
- Phone etiquette
- HIPAA Compliance
- Medical Transcription
- Insurance Verification
- Payment Collection
- Medical Charting
- Microsoft Office
- Records Maintenance
- Workflow Optimization
- Front Desk Operations
- Understanding of medical laws
Socialmedia
No social media
Activities
Currently active in my church Jehovah Shammah. Try to remain active in the youth and bible studies always doing the best to congregate.
References
Upon request
Languages
Spanish
Professional
English
Professional
Certification
- Certified Clinical medical assistant
- Cosmetologist
References
References available upon request.
Timeline
Medical Receptionist/Certified Medical Assistant
Lakeview Healthcare System
08.2022 - Current
Hair Stylist/ Nissi's Beauty
Self Employed
08.2021 - 08.2022
Call Center Customer Service Agent
Ansafone Communications
12.2020 - 06.2021
Assistant Manager
SmartStyle
03.2020 - 12.2020
Stylist
Salon Jaylee
10.2019 - 01.2020
Stylist/Color Specialist
Hair Cuttery
10.2016 - 10.2019
Certificate - Medical Assistant
Pearson
BIBLICAL INSTITUTE ASSOCIATES IN SCIENCE / CENTRO DE ESTUDIO TEOLOGICO & MINISTERIAL INC -
CERTIFICATE OF COMPLETION IN COSMETOLOGY -
COLLEGE OF CENTRAL FLORIDA
FLORIDA HIGH SCHOOL DIPLOMA -
MARION TECHNICAL COLLEGE