Milin Phillips
Morgantown,PA
Summary
Highly motivated professional with a proven track record of success and growth. Ten years of experience in transportation, logistics, and sales, over half of which spent in leadership roles. A capable team player with a diverse set of skills that can translate well into any role.
Overview
13
13
years of professional experience
Work History
Service Sales
Fluid Aire Dynamics
Morgantown , PA
2023.05 - Current
- Primarily responsible for quoting preventative maintenance contracts to new and existing customers, as well as quoting repairs, service calls, and new parts/equipment.
- Helped to drive the growth of the service department for Fluid Aire Dynamics' debut east coast branch following their acquisition of the Titus Co.
- Successfully brought in over $500,000 in new revenue in the first six months of employment.
- Used learned knowledge of industrial air compressor systems to communicate confidently with customers on a daily basis and address their various inquiries.
- Worked to improve or eliminate old/outdated processes in order to maximize efficiency.
- Acted as a back-up for the service coordinator, managing the technicians and their schedules, and assisting customers with troubleshooting active compressor problems.
Director of Brokerage
Landis Transportation
Reading , PA
2020.10 - 2023.05
- Responsible for driving the continued growth of Landis Transportation, the brokerage division of Landis Express.
- Successfully led a revenue growth of 25% in 2021 and a revenue growth of 43% in 2022.
- Worked with the board of directors to negotiate and finalize annual budgets.
- Responsible for hiring, training and managing of all departmental employees.
- Developed and implemented an effective incentive plan designed to motivate employees to develop new business opportunities and further increase revenue growth.
- Developed the Brokerage sales team by training new representatives from day 1 and giving presentations and frequent coaching on B2B sales tactics / cold-calling.
- Lead weekly team meetings to encourage regular talk about sales efforts and successes.
- Analyzed market data on a weekly basis to relay changes in fuel prices, driver capacity and freight volume to the team so they could consistently provide competitive prices to our customers.
- Regularly analyzed internal data to make revenue projections against monthly, quarterly and annual budget goals.
- Generated weekly activity reports sent to the board of directors
- Tallied and finalized commission payouts for internal employees and outside sales reps on a monthly basis
- Inherited most of the responsibilities as outlined in the Operations Manager role.
Brokerage Operations Manager
Landis Transportation
Reading , PA
2017.12 - 2020.10
- Brought on to help grow Landis Transportation, a brand new Brokerage division of Landis Express.
- Successfully acquired nearly $1,000,000 in new revenue for Landis Transportation in it's first full year of operating. Brought another $600,000 in new revenue in the second year.
- Managed and participated in all day-to-day operational functions of the department, including but not limited to: building/covering loads, tracking active shipments, resolving complex issues, and developing customer/carrier relationships.
- Directly supervised all employees and promoted a friendly and welcoming work environment which led to high levels of retainment.
- Effectively trained new representatives from day 1 which led to confident, knowledgeable employees that could be relied on to maximize the profit margin per load.
- Took over various responsibilities of the Director of Brokerage as needed, such as reporting and meeting with members of the board.
Brokerage Coordinator
A Duie Pyle
West Chester , PA
2015.07 - 2017.12
- Operated as a broker between customer and asset-based carriers to provide dedicated and truckload services not offered by A Duie Pyle's predominately LTL-based fleet.
- Negotiated the most competitive prices and covered freight at the lowest possible cost, in order to maximize profitability in a highly competitive marketplace.
- Built relationships with outside carriers for lasting, recurring and reliable coverage options.
- Flourished in a fast-paced environment, working on tasks such as quoting customers, covering freight, tracking active shipments, and providing logistical solutions to often complex problems
- Followed up on logged quotes to secure additional business and/or receive feedback needed to provide more competitive quotes in the future.
Customer Service Representative / Biller
A Duie Pyle`
West Chester , PA
2013.12 - 2015.07
- Interacted with customer base via phone and email to schedule pick-ups, track shipments, resolve other various inquiries, and resolve the many problems that can occur during the course of transit.
- Reached out to dispatchers/drivers to obtain ETAs for both pick-ups and deliveries
- Effectively collaborated with various other customer services teams
- Remained calm and professional in sometimes stressful circumstances and effectively diffused tense situations with irate customers.
- Mapped new accounts to identify as residential, commercial sites, job sites, airports, schools, etc.
- Answered late night calls while performing billing duties as outlined in 'Biller' role
Biller
A Duie Pyle
West Chester , PA
2013.03 - 2013.12
- Interpreted Bills of Lading and entered information into computer
- Audited entered data for errors to send back to other billers for correction
Sales Associate / Technician
DVD Video Albums
Exton , PA
2010.10 - 2012.11
- Converted VHS tapes to DVD format
- Converted Super 8 reels to DVD format
- Converted photographs and photo slides to CD format
- Had face to face interaction with consumer base for drop-offs/pick-ups of customer media, and up-sold services offered by the company
- Opened closed storefront with limited to no supervision
- Operated alone and independently during most of shift
Education
Associate of Science - Business Administration
Delaware County Community College
Media, PA05.2014
Skills
- Customer Service
- Strong Interpersonal Skills
- Attention to Detail
- Reporting
- Business Analytics
- Risk Management
- Recruiting and Interviewing
- Onboarding and Training
- Work Planning and Prioritization
- Budgeting
- Problem-Solving
- Cost Analysis
- Decision making
- Critical Thinking
Timeline
Service Sales
Fluid Aire Dynamics
2023.05 - Current
Director of Brokerage
Landis Transportation
2020.10 - 2023.05
Brokerage Operations Manager
Landis Transportation
2017.12 - 2020.10
Brokerage Coordinator
A Duie Pyle
2015.07 - 2017.12
Customer Service Representative / Biller
A Duie Pyle`
2013.12 - 2015.07
Biller
A Duie Pyle
2013.03 - 2013.12
Sales Associate / Technician
DVD Video Albums
2010.10 - 2012.11
Associate of Science - Business Administration
Delaware County Community College
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