Milind Sonje
Orlando,FL
Summary
Dynamic leader with over 24 years at Cognizant Moment, pioneering UX solutions for Fortune 500 clients and driving sales growth through innovative digital strategies. Expert in operational management and customer experience design, I led a team of 100+ to enhance digital engagement, showcasing strategic leadership and cross-functional collaboration. The establishment of offshore design labs under my guidance serves as a testament to my commitment to operational excellence and my ability to forge strong client bonds across North America and Europe.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Head of Digital Experience Delivery
Cognizant Moment
03.2000 - Current
- With over 24 years of experience delivering UX solutions for multiple Fortune 500 clients, I have the skill set and strategic vision to set up and run design teams at large organization.
- Managing a team of over 100 design consultants and responsible for overseeing client engagement.
- Managed the design delivery operations of the digital experience team, including budgeting, staffing, and resource allocation with a defined revenue target of 56m with growth of 8% per year.
- Helped setup regional design studio as part of Digital Experience team in Kolkata to build user experience focused around Retail and Banking domain.
- Maintained strong relationships with internal teams such as IT, marketing, sales and customer service.
- Identified areas of improvement within existing processes by utilizing best practices from other organization.
- Worked closely with senior management team on long term plans for growth of the company's digital presence by conducting hackathons to help designers understand the design aspects for various products platforms like Salesforce, AEM, ServiceNow which resulted in providing unique solutions towards wining new customers.
- Created various learning plans for team to keep up with the new market trends, design tools.
- Interviewed and hired talented individuals to add value to design team.
- Collaborated with external agencies and vendors to enhance digital experience efforts and leverage external expertise.
- Has been part of new product features idea boards and testing new features for multiple design tools Adobe, Sketch, Invision and FIGMA.
- Was part of building a total new employee experience for internal organization to simplify the request and feedback processes. This significantly improved the employee experience.
Education
Bachelor of Science -
Pune University
IndiaSkills
- Design Strategy
- User experience optimization
- Cross-functional team leadership
- Customer experience design
- Enterprise UX Strategy
- KPI Development
- Effective Strategic Leadership
- Digital strategy development
- Design Ops
- Financial Performance Management
- Strategic Practice Growth
- Client Engagement Strategies
- Vendor relationship management
- Design coordination experience
- Offshore operations experience
Certification
Harvard Business Publishing - LEAD@Cognizant
Skills: People Leadership · Strategic Leadership · Collaborative Leadership · Adaptive Learning · Inclusive Leadership · Inclusive Team Leadership
Human Factors International
Certified Usability Analyst
Credential ID 2014-4969
Timeline
Head of Digital Experience Delivery
Cognizant Moment
03.2000 - Current
Bachelor of Science -
Pune University
References
References available upon request.
Awards & Recognitions
- Recipient of the Associate of the Year Award
- Winner of the Silver Award for "Creating Conditions for Everyone to Strive"
- Best Supervisor Ever for DX NA Region in FY23
- "Great Leader Category - The leader who is always there for you" in FY22
- "Great Leader Category - Always Guiding, always motivating" in FY22
- "Great Leader Category - Our pillar of support" in FY21
- TIAA UX Customer Appreciation
- "Great Leader Category - Empowering by trust and guidance" in FY20
- "Role model for our team" - Team award
- "Team enablement and guidance" award in FY20
- "CCA Role Mapping" - Corporate Recognition
References
References available upon request.
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