Milinda Mace
Appraiser
Eloy,AZ
Summary
Seasoned professional with self-directed mindset and extensive experience valuing real estate land, homes and commercial properties. Highly analytical, organized and detail-oriented with systematic approach. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Certified Residential Appraiser
Salt Lake County Assessor's Office
2014.12 - 2022.10
- Documented condition and special features to provide accurate estimations.
- Maintained high work volume, exceeding 5,000 parcels annually, meeting tight deadlines.
- Inspected new and existing properties and noted distinctive characteristics.
- Exceeded goals through effective task prioritization and great work ethic.
- Visited site locations to assess value of Vacant Land and Improved Residential Property.
- Represented Salt Lake County Assessor regarding questions and appeals of value and taxable status to County Board of Equalization and taxpayers.
- Assisted in defense of value and taxable status at State Tax Commission and Court appeals.
- Researched and responded to Division Administrator, Assessor, Mayor, Council Members, other Elected Officials and public on difficult or controversial situations.
- Collected and analyzed residential sales on all types of residential property and land for use in valuation development.
- Researched land, property and market values to complete estimations.
- Stayed updated on market trends for local area and similar property types.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Educated owners about assessments, resolved concerns and defended valuations during public appeals.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Improved property database with new maps, inventory data, feature descriptions and relevant exemptions.
- Completed statutory reassessments of every jurisdiction property and removed or updated each listing.
- Created and optimized standard systems and procedures for evaluating each property type.
- Conducted assessments of vacant land, commercial and residential properties to calculate current taxability and market values.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
Receptionist
Utah Valley Pediatrics
2008.08 - 2010.01
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Scheduled and confirmed appointments and meetings for patients and professional staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to 25 company employees by copying, faxing and filing documents.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Balanced Doctor's availability, customer schedules and maximum load levels when scheduling appointments.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Organized paperwork such as charts and reports for office and patient needs.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Cashier
Walmart
2007.02 - 2008.08
- Monitored self-checkout systems and provided assistance or intervention where required.
- Requested official identification for government controlled purchases and verified details, consistently meeting strict legal standards of underage sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to enter orders, process payments, and issue receipts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Collections Account Manager
Discover Financial Services
1996.11 - 2005.08
- Accessed credit records to evaluate customer credit histories.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Worked with legal resources and recovery teams to manage default issues.
- Established procedures for collection of past due amounts.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
Restaurant Shift Manager
Kenny Rogers Roasters
1994.05 - 1996.11
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
Bachelor of Science - Psychology
University Of Utah
Salt Lake City, UT05.2014
Associate of Science - University Studies
Utah Valley University
Orem, UT08.2011
Skills
- Analytical and Critical Thinking
- Land Assessment
- Property Tax Challenges
- Mathematical Calculations
- Market Trend Analysis
- Real Estate Appraisal
- Time Management
- Office Operations and Leadership
- USPAP Proficiency
- Research Abilities
- Guidelines Understanding
- Customer Satisfaction
Certification
- Certified Residential Appraiser - Current, renewal 04/2025; Arizona Department of Insurance and Financial Institutions
- Certified Residential Appraiser - Current, renewal 5/2025; Utah Division of Real Estate
- Ad Valorem General Real Estate Appraiser -Effective 03/03/2022; Utah State Tax Commission
- Ad Valorem Residential Appraiser - Effective 03/16/2018; Utah State Tax Commission
Timeline
Certified Residential Appraiser
Salt Lake County Assessor's Office
2014.12 - 2022.10
Receptionist
Utah Valley Pediatrics
2008.08 - 2010.01
Customer Service Cashier
Walmart
2007.02 - 2008.08
Senior Collections Account Manager
Discover Financial Services
1996.11 - 2005.08
Restaurant Shift Manager
Kenny Rogers Roasters
1994.05 - 1996.11
Bachelor of Science - Psychology
University Of Utah
Associate of Science - University Studies
Utah Valley University
- Certified Residential Appraiser - Current, renewal 04/2025; Arizona Department of Insurance and Financial Institutions
- Certified Residential Appraiser - Current, renewal 5/2025 ; Utah Division of Real Estate
- Ad Valorem General Real Estate Appraiser -Effective 03/03/2022; Utah State Tax Commission
- Ad Valorem Residential Appraiser - Effective 03/16/2018; Utah State Tax Commission
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