Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milinda Mix

Midway,WV

Summary

Forward-thinking, successful at building strong and lasting customer relationships by assessing client needs and addressing financial and personal concerns.

Very skilled in customer services. Truly enjoy working closely with clients to resolve the issues at hand. Hardworking and passionate with very strong organizational skills. Eager to take on new tasks supporting a team in an entry-level position or a leadership role. Enthusiastic and eager to contribute to team success through hard work. Self-motivator. Excited to learn, grow and excel.

Overview

12
12
years of professional experience

Work History

Certified Emergency Medical Technician

Jan-care Ambulance
04.2023 - Current
  • Improved patient outcomes by providing rapid and accurate assessment of medical emergencies.
  • Stabilized trauma patients through splinting, wound dressing, administration of oxygen therapy, or other appropriate interventions.
  • Educated the public on proper first aid techniques and emergency response protocols at various community events, contributing to increased safety awareness within the community.
  • Participated in ongoing training programs to maintain certification requirements, staying current with the latest advances in emergency medicine.
  • Coordinated efforts with firefighters at the scene of fires or other hazardous incidents to ensure effective joint rescue operations.
  • Enhanced team communication and efficiency by effectively utilizing radio systems for dispatching information.
  • Provided quality pre-hospital care through adherence to established protocols and guidelines for various medical emergencies.
  • Documented all aspects of patient care accurately and comprehensively in electronic records for continuity of care purposes.
  • Delivered compassionate care to patients in emergency settings, establishing trust and rapport with patients and their families.

Customer Financial Services Representative

IBEX Global - The Resource Group
10.2020 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Managed over 100 calls during shift hours to meet fast-paced call center demands.
  • Achieved extremely high satisfaction ratings through proactive one-call resolutions of customer issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades, or new offerings available under their current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Contributed to the company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated professionally with colleagues, freelancers, and clients.

Owner/Operator

Because Mama Said Sew Clothing, Inc.
03.2015 - 10.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Worked directly with my clients to created their desired custom clothing.
  • Was able to establish myself as a resource for children with special clothing needs. These children needed comfortable clothing created that would fit comfortably around feeding tubes and other medical devices.

Owner/Operator

New Dawn Cleaning Services
09.2014 - 04.2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Created homemade, organic cleaning products for customers that had allergies to conventional cleaning products.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

Office Manager

First Asset Recovery Group
01.2012 - 09.2014
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Prepared meeting materials and took clear notes.

Education

120 Hr, Course in TEFEL

The Tefel Org
Online Training
09.2021

High School Diploma -

Lockport High School
Lockport, NY
06.1997

Skills

  • High-Volume Environments
  • Customer Experience
  • Customer Orders
  • Customer Needs Assessments
  • Special Orders
  • Customer Support and Satisfaction
  • Sales Goals
  • Customer Relations
  • Knowledge Base
  • Problem Resolution
  • Marketing Sales
  • Stroke Management
  • Cardiopulmonary Resuscitation
  • Behavioral Emergency Intervention
  • Diabetic Emergencies
  • Allergic reaction management
  • Incident Command System
  • Spinal Immobilization
  • Pediatric Emergency Care
  • Geriatric Emergency Care
  • Mass Casualty Incident Response
  • Safe Driving
  • Critical decision-making skills
  • Vital signs monitoring
  • Bleeding control
  • CPR and First Aid
  • Emergency vehicle operation
  • Patient Assessments
  • Ambulance driving
  • Pre-hospital Care
  • Accident response

Timeline

Certified Emergency Medical Technician

Jan-care Ambulance
04.2023 - Current

Customer Financial Services Representative

IBEX Global - The Resource Group
10.2020 - 03.2021

Owner/Operator

Because Mama Said Sew Clothing, Inc.
03.2015 - 10.2020

Owner/Operator

New Dawn Cleaning Services
09.2014 - 04.2019

Office Manager

First Asset Recovery Group
01.2012 - 09.2014

120 Hr, Course in TEFEL

The Tefel Org

High School Diploma -

Lockport High School

Similar Profiles

CREATE PROFILE
Milinda Mix