Milinda Ragsdale
Elkhart,IN
Summary
Customer focused and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Have a clear understanding of Service and Parts. Highly motivated to learn, grow, and excel at Clayton Homes.
Overview
10
10
years of professional experience
Work History
Senior Customer Care Coordinator
Clayton Homes
Middlebury, IN
12.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Developed strong relationships with retail partners, and homeowners by consistently providing exceptional service and support as evidenced by direct feedback from retailers, and customers.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage service appointments.
- Coordinated schedules, and assignments for contractors.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service.
Advocacy Coordinator
Clayton Homes
Middlebury, IN
09.2018 - Current
- Offered friendly and efficient service to all customers.
- Developed and maintained courteous and effective working relationships with retailers.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and reports.
- Coordinated schedules and assignments for contractors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Assistant Production Manager
Stone Horses
Shipshewana, IN
04.2014 - 09.2018
- Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
- Managed product quality to guarantee compliance with quality policies, procedures and systems.
- Recommended and executed quality improvements for production and product quality.
- Completed and maintained accurate and organized records, documents and reports.
- Successfully managed production activities to achieve on-time shipment of orders.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach sales goals.
- Maintained records related to sales, returns and inventory availability.
- Engaged with customers to effectively build rapport and lasting relationships.
- Produced accurate shipping documentation and package labels.
Education
High School Diploma -
Concord Community High School
Elkhart, IN5 2008
Skills
- Excellent written and verbal communication
- Patient, competent, and professional customer service
- Organization and Time management, resulting in little wasted effort, affording the ability to take on additional projects
- Proficient in Vantage, AS400, Excel, Office, Outlook, and Publisher
- Conflict resolution techniques
- Detail-oriented
Professional Development
- Participated in a 6 week leadership development workshop focusing on the ideal team player concept, emotional intelligence, smart goals, and the 5 levels of leadership.
- Engaged in a 6 month mentorship with our TMX Manager by improving self-awareness, self-management, social awareness, relationship management, and boundaries.
Timeline
Senior Customer Care Coordinator
Clayton Homes
12.2021 - Current
Advocacy Coordinator
Clayton Homes
09.2018 - Current
Assistant Production Manager
Stone Horses
04.2014 - 09.2018
High School Diploma -
Concord Community High School