NIDHI SARASWAT
Ulhasnagar
Summary
Detail-oriented and people-focused professional with experience across insurance operations, customer service, and creative studio administration. Known for empathetic communication, strong data accuracy, and the ability to manage clients, processes, and creative environments efficiently. Brings a unique blend of corporate discipline and creative coordination.
Overview
2
2
years of professional experience
Work History
Receptionist & Admin (Part-Time)
Amit Danzkool Dance Studio
- Managed client communication for new enquiries, follow-ups, and ongoing queries.
- Attended inbound and outbound calls to support admissions and scheduling.
- Supported lead generation and payment follow-ups.
- Maintained staff and student attendance records.
- Updated operational data in studio software systems.
- Assisted with handling and updating social media platforms for the studio.
- Demonstrated strong time management in a fast-paced creative environment.
- 4 Years
Senior Process Associate – Insurance Tracking & Customer Care Representative
TSI
06.2024 - Current
- Manage and track insurance policies for mortgage clients, ensuring compliance and timely updates.
- Handle customer inquiries with accuracy, empathy, and professionalism.
- Collaborate with cross-functional teams to resolve complex insurance cases.
- Maintain and audit client data to support reporting accuracy and regulatory adherence.
- Recognized for high-quality communication and efficient resolution rates.
Education
Bachelor of Commerce -
B.K. Birla College
Kalyan01.2022
Higher Secondary Certificate - undefined
B.K. Birla College
Kalyan01.2019
Secondary School Certificate - undefined
Century Rayon High School
01.2017
Skills
- Client Communication & Follow-ups
- Insurance Policy Tracking & Compliance
- Creative Studio Administration
- Social Media Handling
- Data Management & Reporting
- Time Management & Confidentiality
- Leadership & Decision Making
- Time management
Accomplishments
- Consistently maintained high customer satisfaction scores in process reviews.
- Known for empathetic communication and quick problem-solving.
- Strong leadership qualities with a high level of confidentiality.
- Adaptable across corporate and creative work environments.
LANGUAGES
English
Hindi
Marathi
INTERESTS
Dancing, Watching Movies, Listening to Music
Declaration
I hereby declare that the information provided above is true to the best of my knowledge. Place: Ulhasnagar
Timeline
Senior Process Associate – Insurance Tracking & Customer Care Representative
TSI
06.2024 - Current
Receptionist & Admin (Part-Time)
Amit Danzkool Dance Studio
Higher Secondary Certificate - undefined
B.K. Birla College
Secondary School Certificate - undefined
Century Rayon High School
Bachelor of Commerce -
B.K. Birla College