Milisa Conte
Sanford,NC
Summary
Dynamic nursing leader with extensive experience at Penick Village, excelling in policy development and regulatory compliance. Proven track record in enhancing patient safety initiatives and fostering mentorship programs. Adept at staff performance evaluation, driving quality improvement, and maintaining a strong work ethic to achieve exceptional care outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Nursing
Penick Village
Southern Pines, NC
02.2024 - Current
- Evaluated staff performance and prepared accurate reports detailing findings.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Monitored development, implementation and updates of individualized care plans.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
Staff Developement Infection Control
Penick Village
Southern Pines, NC
02.2019 - 02.2024
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Oversaw schedule of training courses and prioritized learning based on facility, regulatory and patient care demands.
- Collaborated with other departments to ensure compliance with state regulations.
- Evaluated existing curriculums used by the nursing department and made recommendations for revisions.
- Maintained staff education for continuing education requirements.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Investigated clusters and outbreaks to identify source of infection, educating healthcare personnel regarding short and long term control measures.
- Maintained accurate records related to infection control activities including incident reports, surveillance data.
- Responded promptly to reports of infectious disease outbreaks within the community by providing assistance as needed.
- Participated in disaster preparedness drills related to infectious diseases.
- Reviewed and updated infection control policies and procedures to ensure compliance with current standards.
- Assisted in developing policies for the safe handling of hazardous materials such as bloodborne pathogens.
- Provided guidance on appropriate isolation precautions for contagious illnesses or conditions.
Assistant Director of Nursing
Penick Village
Southern Pines, NC
06.2015 - 02.2019
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Conducted performance evaluations for all nursing personnel.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Investigated incidents reported by staff members or patients and families.
- Coordinated the planning, implementation, evaluation, and documentation of nursing care plans.
- Developed and implemented strategies to promote patient safety and quality care outcomes.
Charge Nurse
Penick Village
Southern Pines, NC
10.2010 - 06.2015
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Ensured compliance with infection control protocols throughout the facility.
- Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Maintained accurate records of all treatment interventions provided to each patient.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Education
Associate of Applied Science - Nursing
Sandhills Community College
Pinehurst, NC05-2020
Practical Nursing
Sandhills Community College
Pinehurst, NC05-2007
Skills
- Policy development
- Regulatory compliance
- Staff performance evaluation
- Patient safety initiatives
- Mentorship programs
- Conflict resolution
- Quality improvement
- Strong work ethic
Certification
- AHA CPR Certified
- AHA CPR Instructor
- SPICE
Timeline
Director of Nursing
Penick Village
02.2024 - Current
Staff Developement Infection Control
Penick Village
02.2019 - 02.2024
Assistant Director of Nursing
Penick Village
06.2015 - 02.2019
Charge Nurse
Penick Village
10.2010 - 06.2015
Associate of Applied Science - Nursing
Sandhills Community College
Practical Nursing
Sandhills Community College
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