Milisa Hilt
Marion,OH
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
25
25
years of professional experience
1
1
Certification
1
1
CPR/AED
Work History
State Tested Nursing Assistant
Ohio Living Sarah Moore
10.2018 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Provided direct personal patient observation, care and assistance to [Number] patients per shift in [Type] medical facility.
Home Health Care Provider
Brenda Durfey
04.2016 - 07.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Customer Service Representative
Pure H2o Solutions
04.2010 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
State Tested Nursing Assistant
Phonix Home Health Agency
05.2005 - 05.2010
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition and progress.
Education
Associate of Science -
Delaware Area Career Center
Delaware, OH07.2014
High School Diploma -
Buckeye Valley Local High School
Delaware, OH06.1984
Skills
- Quality Assurance Controls
- Supporting Daily Living Needs
- Critical Thinking
- Medical Records Management
- Supporting Personal Needs
- General Housekeeping Abilities
- Order Fulfillment
- Fleet Dispatching
- Specimen Collection
- Status Updates
- Companionship and Emotional Support
- Family Support and Assistance
- Interdisciplinary Care
- Responding to Emergencies
- Privacy and Confidentiality
Certification
- CNA - Certified Nurse Assistant
- Certified [Infant-child-Adult], National CPR Foundation Standard-CPR/AED ID# B77CD9D9
Nurse Aide Registry#401668340714
Provide daily support, such as but not limited to; physical activities, walking and ensuring mobility, personal hygiene, bathing, dental an gum care, tracking an observing that ensuring daily medications are taken, and preparing nutritional dietary meals. Log patients behaviors to ensure overall health is maintained. If a concern of depleting health is notice, appropriate action is taken, accessing patient care need. This in some cases may result in arranging a doctor appointment or emergency provider are contacted.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
State Tested Nursing Assistant
Ohio Living Sarah Moore
10.2018 - Current
Home Health Care Provider
Brenda Durfey
04.2016 - 07.2018
Customer Service Representative
Pure H2o Solutions
04.2010 - 04.2014
State Tested Nursing Assistant
Phonix Home Health Agency
05.2005 - 05.2010
Associate of Science -
Delaware Area Career Center
High School Diploma -
Buckeye Valley Local High School
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