Milisa Van Steenis
Columbus,OH
Overview
8
8
years of professional experience
Work History
Clinical Document Specialist-Inpatient Coordinator
Optum Health
Remote Telecommuter
04.2023 - Current
- Gather and process inpatient medical and surgical documents
- Verify patient history
- Check for current medical insurance coverage that is currently active
- Add the ICD 10 code for the reason the patient is admitted as an inpatient or for an inpatient surgical procedure
- Assign CPT (medical billing code) for the patient’s procedure if one is to be completed
- Monitor document systems for security issues
- Contact the facility to inquire if the patient was admitted for advanced admission medical/surgical procedures
- After admission is confirmed, begin calling the facility the following day to attempt to verify the patient’s discharge date
- Once admission and discharge are verified, the case can be closed with the code notification requirement met
- Check for duplicates when verifying the initial request for authorization from the facility that was received
- In some cases, a phone call to the facility may be necessary to verify that the member did not leave one facility and was admitted to another the same day
- Collaborate with intake and customer service when the facility calls them with questions
- Assist intake and customer service by providing them with the reason for a duplicate cancellation or cancellation and rebuilding the case because it was initially built incorrectly by intake
- Collaborate with the facility when a case must be denied
- Troubleshoot with the facility to verify if the case can be updated so it can be approved or canceled and rebuilt in order to submit approval for the patient and facility.
Clinical Administrative Coordinator, Onboarding Specialist, BSL
United Healthcare
Dublin
04.2022 - 04.2023
- Worked in a hybrid remote position for the corporate office of Ohio Medicaid MCP, United Healthcare Community & State
- Supported four teams of RN clinical case managers and supervisors
- Onboarded new hires to the teams that I supported, conducted remote orientation on the first day, and Teams chat support for the remainder of the employee’s time with the company
- Served as the first line of tech support
- Processed waivers for HCBS and Ohio Dept of Medicaid
- Data Entry
- Picked up mail from the office two days per week, processed mail, and then scanned and emailed it to the appropriate employee
- Ordered computers, hardware, and supplies for my office, as well as supported teams
- Monitored the Home Choice mailbox from the Ohio Department of Medicaid and responded accordingly
- Quarterly phone calls to elderly members to gauge the success of clinical case management teams
- Used Teams chat, Teams calling, and Outlook email to provide support to the different nursing teams I supported
- Documented DSNP hospital admission referrals from Medicare sent via Excel sheet
- Formatted Excel sheet to expedite pulling information from a spreadsheet
- Performed duties for assigned employee partner when PTO was utilized.
Substance Abuse Counselor/Case Manager
Community Medical Center
Columbus
03.2021 - 12.2021
- Managed a caseload of 65 clients using motivational interviewing
- Processed new client assessments and treatment plans
- Ran OARRS and MITS reports before seeing new clients
- Renewed treatment plans for all clients every 90 days and checked drug screens before seeing established clients
- Called missed appointments to reschedule
- Assisted clients with case management need to set up provider appointments and obtain Medicaid, food, housing, resumes, and employment applications.
Patient Services Representative/Toxicologist
Comp Drug
Columbus
03.2019 - 03.2021
- Received urine/blood/saliva specimens and examined for quality, labeling, and accessioning
- Identified issues with test performance and corrected them
- Calibrated lab equipment.
Sort Lead/Hanging/Price/Floor Assistant/Cashier
Volunteers of America
08.2016 - 03.2019
- Process donations in a warehouse in the back of the store from the skid to the hanging area
- Sorted donations based on quality and season, removing new and better-quality items to be expedited
- Moved to the hanging station to assist hangers when that area got behind
- Moved to pricing and assisted with pricing items when they were behind
- Moved into the store to straighten the floor or assist cashiers when there was a line, especially on half-off sale days
- Started out as sort only, but became the lead after 90 days.
Cashier
Zoup! Fresh Company
06.2016 - 08.2016
- Took orders in person and on the phone
- Prepared orders for guests in the dining room
- Prepared orders for lunches to be catered in the meeting room downstairs in the Huntington building
- Prepared different products for the following business day.
Summary
Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects simultaneously, while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Offering expertise in creating, organizing and managing documentation for Ohio Medicaid managed care requirements. Expert Microsoft Office/Excel user bringing strong technical acumen, excellent communication skills, and unsurpassed dedication to quality and accuracy.
Meticulous and methodical document management professional with three-year background in Medical Insurance environments. Coordinates files and maintains workflows in accordance with business, customer and project management needs.
Driven Document Controller touting three years of success in digital file management. Proven history of streamlining procedures and mentoring team members on document workflows. Astute individual offering positivity and relative ease in tackling administrative tasks and assisting with special projects.
Skills
- Cross-functional coordination
- Policy understanding
- Performance Tracking
- Report Preparation
- Policies implementation
- Human Resources Support
- Organizational Development
- Talent Acquisition
- New Hire Onboarding
- Personnel Management
- Work Complaint Handling
- Drug Testing
- Data Analysis
- Pre-Employment Screening
- Candidate Sourcing
- Employee Relations
- Business Correspondence Writing
- Retention management
- Information Protection
- Performance Appraisal
- Recruitment
- Management Consulting
- Clerical Oversight
- Applicant assessment
- Staffing Agency Coordination
- Procedure Compliance
- Termination Documentation
- Career Development
- Personnel engagement
- Retention Program Development
- Excellent Communication
- Business Intelligence
- Multitasking Abilities
- Networking Events
- Problem-Solving
- Workplace Safety
- Analytical Thinking
- Problem-solving abilities
- Employment Data Tracking
- Employee Counseling
- Candidate interviews
- Leadership Development
- Adaptability and Flexibility
- Affirmative Action Guidelines
- Training and Development
- Task Prioritization
- Professional Development
- Professionalism
- Coordinate recruitment strategies
- Administrative assistance
- Human Resources Management Systems
- Employee Orientation
- Problem-solving aptitude
- Diversity and Inclusion
- Talent management
- Conduct orientations and training
- Transfer Coordination
- Analytical and Critical Thinking
- New Hire Orientation
- Project Management
- Organizational Skills
- Training development
- Team building
- Interpersonal Skills
- Team Collaboration
- Policy Interpretation
- Onboard new hires
- Employee Recognition Programs
- Strategic Planning
- Candidate Searching
- Decision-Making
- Interviewing techniques
- Change Management
- HRIS applications proficient
- Database Maintenance
- Eligibility Determinations
- HR reporting
Timeline
Clinical Document Specialist-Inpatient Coordinator - Optum Health
04.2023 - Current
Clinical Administrative Coordinator, Onboarding Specialist, BSL - United Healthcare
04.2022 - 04.2023
Substance Abuse Counselor/Case Manager - Community Medical Center
03.2021 - 12.2021
Patient Services Representative/Toxicologist - Comp Drug
03.2019 - 03.2021
Sort Lead/Hanging/Price/Floor Assistant/Cashier - Volunteers of America
08.2016 - 03.2019
Cashier - Zoup! Fresh Company
06.2016 - 08.2016
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