Milissa Patmore
Summary
Dynamic and reliable Bartender with a track record of enhancing customer satisfaction at Maingate Bar & Grill and Johnny Macs Bar & Grill. Excelled in high-volume environments, leveraging strong multitasking and customer service skills to increase efficiency and foster a positive atmosphere. Known for outstanding liquor knowledge and an outgoing personality, consistently developing loyal clientele through superior service. Friendly Bartender with exceptional Bartending and Serving skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable Bartender/Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Bar & Grill establishments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender/Server
Maingate Bar & Grill
08.2019 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Food Server
Johnny Macs Bar & Grill
01.2000 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Business Management
DMACC
Ankeny, IA05.1998
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
Certification
Alcohol Compliance Training
Alcohol Beverage Division
Issued: April 10, 2023
Expires: April 10,2025
Certificate #216462
Timeline
Bartender/Server
Maingate Bar & Grill
08.2019 - 05.2023
Bartender/Food Server
Johnny Macs Bar & Grill
01.2000 - 10.2018
Business Management
DMACC
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