Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Milissa Perez

Rochester

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

14
14
years of professional experience

Work History

Bartender

The Boot Room Pub
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

JoLi
02.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Event Bartender

Avalon Roc
04.2020 - Current
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
  • Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
  • Conducted post-event evaluations to identify areas for improvement and implement changes for future events.
  • Trained new bartenders on cocktail recipes and customer service techniques, improving team efficiency.
  • Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
  • Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
  • Assisted in the training and mentoring of new bartenders, sharing valuable tips and techniques for efficient service delivery.
  • Promoted a safe environment for guests by consistently monitoring alcohol consumption patterns and intervening when necessary.

Store Manager

Claire’s Boutique
12.2015 - 03.2017
  • Opening the store at start of business per company policy
  • Completing DSOR’s with store/personal goals for the day
  • Reading and reacting to company emails
  • Setting all signage and promotions (changes were made often)
  • Participating in the “Dress-to-Impress” program daily
  • Ensuring the store is open for business 10 minutes early every day
  • Analyzing Dashboard to compare company business to store business
  • Set goals if necessary to improve sales after dashboard analysis
  • Analyzing Flash report which lists detailed sales per department
  • Possible department moves due to sales for improved sales figures
  • Hourly sales tracking to ensure goals are being met to beat LY figures
  • Daily communication with DM
  • Revisiting planogram to ensure store is set for the best possible sales
  • Setting up weekly events for customer engagement and “How-To’s”
  • Staying on top of trending fashions to educate our guests
  • Sale building while building rapport with guests to ensure their return
  • Properly acknowledging shipment
  • Proper placement of product per Planogram
  • Ear piercing and cartilage piercings
  • Ensuring customer satisfaction with piercings and piercing services
  • Scheduling 3 weeks in advance
  • Proper store recovery throughout the day
  • End of day walk through to ensure clean and organized sales floor
  • Closing down the registers properly at the end of the day
  • Running nightly reports though POS system
  • Ensuring proper funds are being deposited to said bank
  • Communicating daily sales to DM

Assistant Store Manager

Ashley Stewart
05.2015 - 06.2016
  • Opening the store at the start of business per company policy
  • Completing DSOR’s with store/company goals for the day
  • Ensure floor is neat, clean or organized before start of business
  • Reading and reacting to company emails daily
  • Ensure all signage is properly placed throughout the store
  • Delegating tasks to employees for each shift
  • Properly acknowledging shipment for each day
  • Properly hanging and displaying clothing per “LOOK BOOK”
  • Proper handling of cash and credit card transactions
  • Opening in house credit accounts for new guests
  • Store recovery throughout the day
  • Daily encouraging communication with employees
  • Tending to the store guests and ensuring satisfaction
  • Sale building and add-on encouragement to guests
  • Closing the end of the day properly
  • Counting drawers down and making sure all funds are accounted for
  • Ensuring all sign changes are ready for the next promotion
  • Nightly walk through to ensure all is recovered and clean
  • Communicating daily sales with DM via email

Nightclub Manager/Bartender

Onyx Nightclub
11.2014 - 08.2015
  • Opening the nightclub for business/closing and securing the nightclub at the end of business
  • Setting up registers for the bartenders at the beginning of each shift
  • Setting up the bar for the bartenders at the beginning of each shift
  • Checking inventory at the beginning and end of each business day
  • Communicating with distributors and placing orders in a timely manner
  • Communicating with promotional teams to assure nightly events are handled properly
  • Overlooking the security team and ensuring all security issues are handled properly throughout the evening
  • Weekly staff scheduling
  • Closing out and balancing registers at the end of each shift
  • Mixing cocktails
  • Assuring customer satisfaction
  • Handling cash and credit card transactions
  • Breaking down the bar properly to ensure all products are safely covered and put away.

Head Bartender

Vibe Lounge
05.2012 - 06.2013
  • Opening the lounge, preparing the registers at the beginning of shift
  • Properly setting up the bar and lounge floor
  • Replenishing the shelves and coolers with inventory
  • Mixing and serving custom cocktails
  • Cash and credit card handling
  • Ensuring customer satisfaction throughout the evening
  • Closing and balancing the registers at the end of shift

Jr. Assistant Manager

Rainbow Clothing
11.2011 - 01.2013
  • Opening the store and properly implementing opening procedures as written by the company
  • Setting up registers
  • Emailing previous night figures to the District Manager
  • Checking emails daily for any changes that may need to be made throughout the day
  • Counting down and closing out registers at the end of a shift and running reports to make sure they are properly balanced
  • Delegating tasks for sales associates and cashiers throughout the day
  • Setting up displays for the windows
  • Changing displays in the windows weekly
  • Refreshing the floor plan every week
  • Processing shipment as it arrived in store
  • Troubleshooting any staffing issues if necessary
  • Assisting customers with any questions or concerns
  • Assisting with any sales concerns on the floor or via telephone
  • Closing up the store at the end of business with proper protocol
  • Proper money handling/depositing as per store policy

Education

Cosmetology Certificate -

SUNY REOC
Rochester, NY
06.2007

High School Diploma -

School of the Arts
Rochester, NY
06.1995

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Patience and tolerance
  • Clear and effective communication
  • Handling difficult customers
  • Menu memorization
  • Alcohol awareness
  • Suggestive selling

Languages

Spanish
Native or Bilingual

Timeline

Bartender

The Boot Room Pub
03.2025 - Current

Bartender

JoLi
02.2025 - Current

Event Bartender

Avalon Roc
04.2020 - Current

Store Manager

Claire’s Boutique
12.2015 - 03.2017

Assistant Store Manager

Ashley Stewart
05.2015 - 06.2016

Nightclub Manager/Bartender

Onyx Nightclub
11.2014 - 08.2015

Head Bartender

Vibe Lounge
05.2012 - 06.2013

Jr. Assistant Manager

Rainbow Clothing
11.2011 - 01.2013

High School Diploma -

School of the Arts

Cosmetology Certificate -

SUNY REOC

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Milissa Perez