Milissa Rice
Oregon,WI
Summary
Professionally I am results-focused and a strategic professional with experience in customer relations, client support, managerial operations, medical support and insurance. My strengths include cultivating peer and patient relationships. Solid track record of exceeding expectations. I thrive in Enthusiastic intellectually-stimulating environments and have a passion for people.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Ophthalmology Photographer
University Of Wisconsin Hospital And Clinics
Madison, WI
03.2022 - Current
- Recognize, identification and documentation of wide variety of external and internal eye diseases
- Tasks prioritized and completed within established time schedule
- Developed working knowledge of departmental research protocols in order to assist patients in clinical research studies
- Excellent working knowledge of various ophthalmic testing techniques including but not limited stereopsis, color fundus, fluorescein angiography, optical coherence tomography, optic nerve-head analysis, sonography
Certified Ophthalmic Assistant
University Of Wisconsin Hospitals And Clinics
Madison, WI
04.2020 - 03.2022
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Documented patient medical history and information utilizing Epic medical system with commitment to accuracy.
- Performed optical pressures, checked visual acuities and administered slit lamp exams to identify issues, administered ophthalmic drops and ointments, focusing on patient comfort.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Scheduling Specialist
University Of Madison Hospitals And Clinics
Madison, WI
01.2019 - 04.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled patient complaints and questions and resolved adequately
- Called Patients to coordinate schedules and set appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Quality Analysis
American Customer Care
Platteville, WI
09.2006 - 08.2009
- Worked independently on assignments involving varied and complex issues without direct supervision.
- Identified issues and recommended solutions to agents uncovered during course of performing assignments.
- Mastered standard Medicare and Medicaid operations procedures through hands-on application to daily analysis.
- Training of 26+ agents on HIPAA -Health Insurance Portability and Accountability Act.
Education
High School Diploma -
Lancaster High School
Lancaster, WI05.2021
Further Education -
Madison Area Technical College
Madison, WI12.2019
Skills
- Image Archiving
- Microsoft Access
- Proactive Problem-Solving
- Time Management
- Creative Solutions
- Email Software
- Writing
- Photography
- Reading Comprehension
- Patient Needs Assessments
- Speaking
- Microsoft Word
Certification
- Certified Ophthalmology Assistant
- Certified in CPR
- Trained in Emergency Response
Timeline
Ophthalmology Photographer
University Of Wisconsin Hospital And Clinics
03.2022 - Current
Certified Ophthalmic Assistant
University Of Wisconsin Hospitals And Clinics
04.2020 - 03.2022
Scheduling Specialist
University Of Madison Hospitals And Clinics
01.2019 - 04.2020
Quality Analysis
American Customer Care
09.2006 - 08.2009
High School Diploma -
Lancaster High School
Further Education -
Madison Area Technical College