Milissia Larsen

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Processed product returns and assisted customers with other selections.
• Maintained records related to sales, returns and inventory availability.
• Engaged with customers to build rapport and loyalty

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Trained new employees on proper protocols and customer service standards.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information and pricing.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Verified products appeared at correct locations in proper quantities.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Established strong vendor relationships to maintain and support business.
• Assembled quarter and full-size point of purchase promotional displays.
• Worked with managers and advertising directors to optimize promotions.

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Achieved recognition for contribution to store success by optimizing sales.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees and payments.
• Monitored office supplies by checking inventory and placing orders.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Checked identification for minimum age for sale of alcoholic beverages