MILITZA ESCOBAR
MULBERRY,Florida
Summary
Proven Dispatch Manager with a track record of enhancing dispatch efficiency and customer loyalty at Joarimia Transport Inc. Expert in route planning and staff training, I excel in fostering teamwork and collaboration. Achievements include implementing strategies that significantly improved delivery schedules, demonstrating a strong blend of decision-making and effective communication skills.
Overview
17
17
years of professional experience
Work History
Dispatch Manager
Joarimia Transport Inc
08.2019 - 07.2024
- Reduced response times with effective dispatcher training and timely decision making.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Gathered feedback from various stakeholders – such as drivers, customers, warehouse staff – to identify areas of improvement within dispatch process.
- Manage over 50 calls per day
Customer Service Representative
Bunzl Usa
02.2007 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone (calls promptly to avoid on-hold wait times. Managed over 50 customer calls per day
Education
Pre And Elementary Teacher - Teacher Education, Multiple Levels
University of Puerto Rico - Bayamon
Bayamon, PR05.2004
High School Diploma -
Wesleyan Academy
Guaynabo PR05.1997
Skills
- Customer Communication
- Transportation knowlage
- Teamwork and Collaboration
- Customer Service
- Microsoft Office
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Manager
Joarimia Transport Inc
08.2019 - 07.2024
Customer Service Representative
Bunzl Usa
02.2007 - 08.2019
Pre And Elementary Teacher - Teacher Education, Multiple Levels
University of Puerto Rico - Bayamon
High School Diploma -
Wesleyan Academy