Milixa Moreno
Marina,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Pacific Ag Rentals
01.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Specialist
National Steinbeck Center
11.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Education
High School Diploma -
North Salinas High School
Salinas, CA06.2018
Skills
- Customer Relationship Management (CRM)
- Excellent written and oral communication
- Computer Proficiency
- Microsoft Outlook
- [Software] CRM system proficiency
- Quality Control
- Microsoft PowerPoint
- Project management abilities
- Call Management
- Building rapport
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
Pacific Ag Rentals
01.2023 - Current
Customer Service Specialist
National Steinbeck Center
11.2021 - 11.2022
High School Diploma -
North Salinas High School
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