Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miljana Milosevic-Ortiz

Queens,NY

Summary

Proven in enhancing guest satisfaction and streamlining operations, I leveraged teamwork and problem-solving skills at West 57th by Hilton Club to significantly improve guest experiences. Skilled in guest relations and health safety compliance, my approach has consistently resulted in increased repeat visits and a welcoming environment for all.

Overview

24
24
years of professional experience

Work History

Housekeeping Room Attendant

West 57th by Hilton Club
06.2018 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.

Housekeeping Room Attendant

Sixty LES
08.2017 - 06.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

School Teacher

Petar Kocic Elementary School
09.2000 - 06.2014
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Cultivated positive classroom atmosphere, implementing behavior management techniques.

Education

Pharmacy Technician - Pharmacology

La Guardia Community College
Queens, NY
04.2017

Bachelor of Education - English Language And Literature

Sinergia University
Bijeljina, Bosnia And Herzegovina
12.2013

High School Diploma -

Vuk Karadzic Seconday School
Ljubovija, Serbia
06.1993

Skills

  • Guest Relations
  • Customer service-focused
  • Time Management
  • Guest Service and Support
  • Teamwork and Collaboration
  • Team Support and Collaboration
  • Guest Request Response
  • Problem-Solving
  • Health and safety compliance
  • Organizational Skills
  • Multitasking
  • Professional and Courteous

Languages

Serbian
Native or Bilingual

Timeline

Housekeeping Room Attendant

West 57th by Hilton Club
06.2018 - Current

Housekeeping Room Attendant

Sixty LES
08.2017 - 06.2018

School Teacher

Petar Kocic Elementary School
09.2000 - 06.2014

Pharmacy Technician - Pharmacology

La Guardia Community College

Bachelor of Education - English Language And Literature

Sinergia University

High School Diploma -

Vuk Karadzic Seconday School
Miljana Milosevic-Ortiz