Overview
Work History
Education
Skills
Timeline
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MILJANA XHAKOLLI

New York,NY

Overview

14
14
years of professional experience

Work History

Estimator

Dependable Mechanical Corp
New York, United States
06.2023 - Current
  • Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
  • Adapted estimates to reflect changes in scope, materials, and labor requirements.
  • Creates detailed reports outlining estimate assumptions used during bidding process.
  • Utilized advanced estimation software to enhance accuracy and efficiency of cost calculations.
  • Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
  • Identifies potential risks associated with proposed projects and recommends strategies for mitigating those risks.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
  • Performs post-project analysis to identify areas where improvements can be made in estimating processes.
  • Established cost monitoring procedures and reporting systems.

Lecturer

Tirana Business University College
Tirana, Albania
06.2020 - 05.2023
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.
  • Contributed to the accreditation processes by preparing necessary documentation and reports showcasing the department's achievements.
  • Mentored graduate students with their research projects and dissertations.
  • Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
  • Promoted excitement among students in classroom through delivery of interesting topics.
  • Coordinated with external organizations to arrange guest lectures, field trips, and practical experiences relevant to the course content.
  • Supervised dissertational research work to assist research publication process.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Identified valuable online resources to use in conjunction with lectures and coursework.
  • Assigned grades based upon student performance in class assignments and exams.
  • Identified areas of difficulty for students, developing additional resources for review.
  • Participated in faculty committees related to department initiatives and college-wide policies.

Ground Handling Specialist

Tirana International Airport
Tirana, Albania
02.2021 - 05.2023
  • Oversee Flights
  • Plan for the Future
  • Insert schedule flits in Top system so they can updated on the system of Iport
  • Emergency Coordinator for some Company's like Eurowings, Lufthansa
  • Managing staff and briefings for all changes including its location, layout, operations, regulations, and safety and security procedures
  • Developed and implemented safety protocols for handling hazardous materials.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Collaborated with team members to meet daily productivity goals and deadlines.
  • Operated forklifts and other material handling equipment in a safe manner.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Provided feedback on process improvement suggestions to management.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Repaired damaged packaging materials such as cardboard boxes or shrink wrap film when necessary.

Terminal Supervisor

Tirana International Airport
Tirana, Albania
06.2019 - 02.2021
  • Assisting with the development and implementation of the Operators Manual, Maintenance & reliability Plan, Asset & Operating Integrity Plan and Emergency Response Manual
  • Available 24/7 for emergency response and operational needs
  • Manage and Supervise office staff of multi-ethnic backgrounds
  • Manage and supervise day to day activities of the Air terminal Operations Center, cargo Processing, Passenger Service, Transient Alert & port & Terminal
  • Investigated incidents involving damage or loss of goods during transit and took appropriate corrective measures.
  • Collaborated with accounting, maintenance and engineering support teams to promote corporate initiatives.
  • Developed and implemented procedures for efficient cargo loading, unloading, storage, and transportation.
  • Supervised worker efficiency and rectified issues with performance.
  • Created reports on shipment activity for upper management review.
  • Communicated regularly with customers regarding their orders or inquiries about shipping times.
  • Provided training and guidance to new employees on company policies and procedures.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Hired and trained new employees on warehouse safety and company policies.

Check in Agent

Tirana International Airport
Tirana, Albania
01.2015 - 06.2019
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Provided information on airport services, such as currency exchange, ground transportation, dining options.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Checked passengers in for flights using airline computer systems.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Travel agency clerk

Metro Travel & Tours
Tirane, Albania
04.2011 - 02.2015
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Offered advice regarding passport and visa requirements for international travelers.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Stayed informed of emerging travel trends and technologies to enhance service delivery.
  • Developed strategies to maximize sales opportunities within the agency.

Education

Ph.D. - National Security

Varna Free University "Chernorizets Hrabar"
Varna ,Bulgaria

M.Sc. - Public Administration

University Aleksander Moisiu
Durres, Albania
07.2019

Professional Master degree - Government and public policy

University of Tirana
Tirana, Albania
07.2017

Bachelor Degree - Political Science

University "Aleksander Moisiu"
Durres, Albania
07.2015

Skills

  • Structural systems
  • Bid preparation
  • Presentation development
  • Quantity take-offs
  • Plumbing and sprinkler system
  • Lecture development
  • Learning management interfaces
  • Subject expertise
  • Academic publication
  • Research and analysis
  • Student engagement
  • Policy analysis
  • Public policy
  • Crisis management

Timeline

Estimator

Dependable Mechanical Corp
06.2023 - Current

Ground Handling Specialist

Tirana International Airport
02.2021 - 05.2023

Lecturer

Tirana Business University College
06.2020 - 05.2023

Terminal Supervisor

Tirana International Airport
06.2019 - 02.2021

Check in Agent

Tirana International Airport
01.2015 - 06.2019

Travel agency clerk

Metro Travel & Tours
04.2011 - 02.2015

Ph.D. - National Security

Varna Free University "Chernorizets Hrabar"

M.Sc. - Public Administration

University Aleksander Moisiu

Professional Master degree - Government and public policy

University of Tirana

Bachelor Degree - Political Science

University "Aleksander Moisiu"

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MILJANA XHAKOLLI