Milka Afuata
Irving,TX
Summary
Accomplished Health Care Aide with a proven track record at Overture Home Care, enhancing patient satisfaction through patient-focused care and medical terminology knowledge. Excelled in delivering compassionate support and managing safety protocols. Skilled in patient relations and documenting behaviors, significantly improving communication and care standards.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Health Care Aide
Overture Home Care
02.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered compassionate care and clear communication in handling issues of death and dying.
Health Care Assistant
Millbrook Homecare
07.2021 - 10.2023
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Observed patient skin conditions and reported findings to registered nurse.
Customer Service Representative
Tour Africa Safaris
01.2012 - 04.2016
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Office Manager
Edon Consultants International
03.1990 - 10.2000
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
Education
Associate Of Arts -
Graffins College
Nairobi - KenyaAssociate Of Arts - Frint Office Management
Kisumu High School
Kisumu County - Kenya02.1986
Skills
- Patient-focused care
- Medical terminology knowledge
- Patient Relations
- Documenting behaviors
Certification
CPR, HIPAA & ELDERLY ABUSE, SAFETY PRECAUTIONS & FALL PREVENTION
Timeline
Health Care Aide
Overture Home Care
02.2024 - Current
Health Care Assistant
Millbrook Homecare
07.2021 - 10.2023
Customer Service Representative
Tour Africa Safaris
01.2012 - 04.2016
Front Office Manager
Edon Consultants International
03.1990 - 10.2000
Associate Of Arts -
Graffins College
Associate Of Arts - Frint Office Management
Kisumu High School
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