Milka Belachew
Las Vegas,NV
Summary
Enthusiastic, customer oriented person with over seven years experience in customer facing environement in the aviation and hotel industry. I am hard working individual with commitment and a natural talent for communication. Eager to learn and grow while making positive impact on customers and co-workers . Demonstrate natural gift for prioritizing rules and regulations. I do my job with love and care.
Overview
9
9
years of professional experience
Work History
Sales Manager
Self employed
Addis Ababa , Ethiopia
01.2021 - 11.2023
- Increased year-on-year sales by 20%, implementing strategic business growth and retention initiatives.
- Managed sales team budgets and payroll.
- Conducted performance reviews and created action plans to drive team improvements.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Developed marketing campaigns to expand client base.
Flight Attendant
Ethiopian airlines
Addis Ababa , Ethiopia
09.2016 - 11.2020
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Relayed updates and information to passengers after confirming key details with pilot and [Job title].
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passengers' questions and provided solutions to issues when they arose during flights.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Showed passengers correct ways to stow luggage in overhead compartments and under seats.
- Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
- Maximised storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
Server
Four Seasons Hotel
Florence, Tuscany
01.2015 - 07.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Bachelor of Arts - Marketing Management
Addis Ababa University
Addis Ababa 07-2012
Secondary School - Social Science
Lucy Academy
Addis Abeba 07-2010
Skills
- Awarded from my Aviation Academy for being number 1 in class
- Written appreciation from customers on different occasion
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of multiple projects
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Language
English
Professional
Italian
Limited
Amaharic
Professional
Timeline
Sales Manager
Self employed
01.2021 - 11.2023
Flight Attendant
Ethiopian airlines
09.2016 - 11.2020
Server
Four Seasons Hotel
01.2015 - 07.2016
Bachelor of Arts - Marketing Management
Addis Ababa University
Secondary School - Social Science
Lucy Academy
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