Milka Castillo
Leland,NC
Summary
Flexible and focused professional with several years of experience organizing businesses. Expertise in recruitment, medical charting, staff training and development, and complex problem resolution. Skilled in developing and implementing strategies to drive overall business prosperity.
Overview
10
10
years of professional experience
Work History
Field Canvasser
The Outreach Team
Leland , NC
08.2024 - Current
- Attended community events, meetings, and rallies to promote awareness of the organization's mission.
- Monitored changes in legislation that could affect the organization's goals.
- Attended training sessions related to field operations techniques, customer service skills.
- Adhered strictly to safety protocols while traveling between sites during canvassing assignments.
- Provided accurate information about campaigns and initiatives to constituents in a timely manner.
- Created persuasive talking points to encourage people to sign petitions or take action on an issue.
- Collected data from field visits, including detailed notes on conversations with constituents.
Optometry Scribe
Seashore Eye Associates
Wilmington , NC
02.2023 - Current
- Collaborated with medical staff to ensure accuracy of patient records.
- Recorded detailed and accurate medical information, including patient histories, diagnoses, treatments and procedures.
- Transcribed physician's orders accurately into the EMR system.
- Retrieved and reviewed patient charts as needed for documentation purposes.
- Followed HIPAA guidelines when handling sensitive patient information.
- Interpreted handwritten notes from clinicians into electronic format quickly and accurately.
- Maintained up-to-date knowledge of medical terminology and anatomy.
Patient Access
St Vincent Carmel Hospital
Carmel , IN
02.2019 - 01.2020
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- Maintained up-to-date records of all patient encounters in the medical record system.
- Performed data entry of patient demographic information into the hospital system.
- Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
- Explained hospital policies and procedures to new patients prior to registration.
- Initiated pre-registration processes including obtaining authorizations from payors as needed.
- Facilitated communication between physicians' offices, radiology departments, laboratory departments. related to patient care needs.
- Translated documents from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Recruiter
MBC Staffing
Indianapolis , IN
05.2017 - 01.2019
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Sourced and screened potential candidates for open positions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Organized recruitment activities such as career fairs, campus visits.
Clerical Associate
CFA Staffing
Plainfield , IN
08.2016 - 05.2017
- Sorted and distributed incoming mail to appropriate departments.
- Maintained filing systems, both electronically and in paper form.
- Answered customer inquiries via phone and email.
- Assisted with onboarding new employees, including completing paperwork and setting up accounts.
- Ordered office supplies as needed.
- Prepared documents such as memos, letters, reports, charts, graphs and presentations.
- Scanned documents into digital format for storage purposes.
- Provided administrative support to senior managers with assigned projects.
- Performed receptionist duties such as greeting visitors and answering calls.
- Updated employee records in the database system according to changes in job titles or salaries.
Paid Intern
Bradley Management Group
Indianapolis , IN
06.2014 - 08.2016
- Reviewed and analyzed documents related to legal cases.
- Provided administrative support such as filing documents with courts and maintaining client files.
- Attended depositions, mediations, arbitrations, hearings, and trials as needed.
- Created organized filing system for legal documentation.
- Drafted and edited client correspondence, demand letters and legal memoranda.
- Assisted in preparing documents for trial, including exhibits and witness lists.
Education
Bachelor of Science - Biology
Delaware State University
Dover, DE12-2022
Academic Excellence Diploma -
Franklin Central High School
Indianapolis, IN01.2015
Skills
- Cross-cultural communication
- Data Collection
- Door-to-door sales
- Goal-Oriented
- Documentation
- Campaign support
- FLUENT IN SPANISH
- Patient history understanding
- Data entry expertise
- Anatomy and physiology understanding
- Records Organization
- Chart organization
- Medical terminology proficiency
- Interviewing techniques
- Candidate Sourcing
- Talent Acquisition
- Resume Screening
- Competitive Analysis
- Business Correspondence Writing
- New Hire Onboarding
- Pre-Employment Screening
- Clerical Oversight
- Recruitment
- Drug Testing
- Diversity and Inclusion
- Problem-Solving
- Multitasking
- Remote Conferencing and Communication
- Team building
- Analytical and Critical Thinking
Ethnicity
Hispanic/Latina
Affiliations
- Theater
- Singing
- Pilates
- Avid Reader
- Running Club
Languages
Spanish
Native/ Bilingual
Timeline
Field Canvasser
The Outreach Team
08.2024 - Current
Optometry Scribe
Seashore Eye Associates
02.2023 - Current
Patient Access
St Vincent Carmel Hospital
02.2019 - 01.2020
Recruiter
MBC Staffing
05.2017 - 01.2019
Clerical Associate
CFA Staffing
08.2016 - 05.2017
Paid Intern
Bradley Management Group
06.2014 - 08.2016
Bachelor of Science - Biology
Delaware State University
Academic Excellence Diploma -
Franklin Central High School
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