Summary
Overview
Work History
Education
Timeline
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Milka Haile

Dallas,TX

Summary

  • Diverse professional experience in customer support in better aiding businesses and processes. Looking for a role to utilize my background and desire to aid and support customer and business needs.
  • Proficient in interacting effectively and professionally with all audiences
  • Ability to work collaboratively and individually; clear logical and written skills for documenting requirements
  • Vast experience working with different colleagues and customers from various backgrounds
  • Proficient in cash handling, MS Office suite of tools such as Word and Excel, and volunteer services certified
  • Gained exposure with diverse forms of warehousing, assembling, and inventory based duties

Overview

16
16
years of professional experience

Work History

Allied universal security

01.2020 - 01.2022
  • Patrolled Amazon building inside and outside, Greeting employees coming in /coming out, Customer service through phone, Making badge to employee/taking photos for new hires

Elliott Security solutions

01.2018 - 01.2019
  • Patrolled parking lot of Top Golf in Dallas, Made sure no fighting in parking lot and Greeting customer service

patriot security

01.2017 - 01.2018
  • Licensed security guard, Patrolled warehouse and manned post per security management, Managed and recorded pedestrian and vehicle traffic at access points, Regularly checked locks windows and equipment to ensure nothing has been tampered with, Granted access to areas based on identification and kept logs of visitors, Kept record and generated reports on property damage malfunctioning equipment and out-of-place occurrences, Monitored cameras

CVS

01.2015 - 01.2017
  • Entrusted in courteously welcoming incoming and outgoing customers, Log purchases into cash register to calculate total purchase price, Proactively aid customers in locating specific items, Request information or assistance using a paging system, Weigh items sold by weight in order to determine prices, Identify price of merchandise by using electronic scanners, Sell lottery tickets and other items to customers, Redeem food stamps and coupons, Bag, box, wrap, or gift wrap merchandise for the customer, Resolve and escalate customer complaints appropriately through store policy, Rectify any price discrepancies, Handle refunds, exchanges, credits or rain checks

Van-Rob Kirchhoff Automotive

01.2014 - 01.2015
  • Assembly and inventory management, Diagnosing and running the auto parts through the necessary equipment

Albertsons

01.2011 - 01.2013
  • Greeted customers upon entering and exiting the store, Handled cash; bagged grocery items, Handling customer’s issue

Blockbuster

01.2010 - 01.2011
  • Warehouse, Entrusted in maintaining assembly, Managed the package assembly cycle

Church’s Chicken

01.2009 - 01.2010
  • Greeted customers, Provided clear details to menu items

Samsung cell phone Company

01.2006 - 01.2007
  • Assisted incoming customers with repairing cell phone parts, Provided thorough feedback and explanations on each phone malfunction, Maintained customer satisfaction by providing additional services for discounted prices

Macy’s

01.2008
  • Cashier, Provided direction and assistance upon entering customers, Handled cash; entrusted in also phone communication and inventory

Signal security

  • Patrolling an apartment, Greetings with residents and resolving their problems, Customer service through phone

Education

El Centro College
01.2015

HS Diploma -

Lake Highland High School
01.2006

B.A. Fine Arts -

University of North Texas

Timeline

Allied universal security

01.2020 - 01.2022

Elliott Security solutions

01.2018 - 01.2019

patriot security

01.2017 - 01.2018

CVS

01.2015 - 01.2017

Van-Rob Kirchhoff Automotive

01.2014 - 01.2015

Albertsons

01.2011 - 01.2013

Blockbuster

01.2010 - 01.2011

Church’s Chicken

01.2009 - 01.2010

Macy’s

01.2008

Samsung cell phone Company

01.2006 - 01.2007

Signal security

El Centro College

HS Diploma -

Lake Highland High School

B.A. Fine Arts -

University of North Texas

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Milka Haile