Milka Vasileva Asikova
Psychologist
Strumica,Macedonia
Summary
Dynamic psychologist with a proven track record at Online Tech, adept in patient care and case management. Excelled in collaborative environments, enhancing team efficiency and patient satisfaction. Skilled in analytical thinking and excellent communication, consistently achieving goals through innovative solutions and critical thinking.
Overview
5
5
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Psychologist
Online Tech
12.2022 - Current
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Increased client satisfaction by maintaining a compassionate, non-judgmental environment during therapy sessions.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
- Updated records and prepared reports to outline program actions, results, and recommended improvements.
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Led psychoeducational classes, workshops and seminars.
- Trained future psychologists on best practices, counseling techniques, assessment and consultation.
Personal Blogger
Bionewsletter
11.2019 - Current
- Developed an effective content strategy that catered to the target audience''s preferences and interests.
- Established a loyal readership base by crafting authentic, relatable, and thought-provoking content.
- Collaborated with fellow bloggers for guest posting opportunities, expanding audience reach and increasing overall blog exposure.
- Increased reader engagement by consistently producing high-quality, relevant, and engaging blog content.
- Enhanced online visibility with highly shareable blog posts that generated significant social media buzz.
- Utilized various multimedia elements such as images, videos, infographics, and podcasts to enhance storytelling capabilities within articles.
- Met with content editors to plan post subjects and publishing schedules.
- Collaborated with illustrators and photographers to enhance content.
- Presented clients with unique copy options based on overall marketing objectives.
Language Translator
Translator for Human Resource Department
11.2019 - Current
- Leveraged cultural knowledge when translating content in order to preserve intended meaning while maintaining cultural sensitivity.
- Mentored junior translators, sharing expertise and providing guidance to improve their skills.
- Performed proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Enhanced translation accuracy by utilizing advanced language tools and resources.
- Worked closely with subject matter experts on specialized content areas such as finance or healthcare for an accurate understanding of terminology used within specific industries.
- Collaborated with fellow translators to maintain consistency across large-scale projects and deliver high-quality work.
- Provided timely and accurate translations for legal documents, resulting in positive client feedback.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Collaborated with team to translate series of documents from English to other languages.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted with translation of foreign language television and radio programs.
Application Developer
American Century Investments
11.2022 - 06.2023
- Initiated code reviews within the team to improve overall code quality and minimize potential errors during deployment phases.
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Assisted with training junior developers, providing guidance on best practices in application development.
- Participated in design and planning exercises for future software rollouts.
- Designed and developed application scripts for test scenarios.
- Worked closely with clients throughout the development process to gather feedback, ensuring that final products met their expectations.
- Guided team in layout modifications to improve functionality.
- Resolved system test and validation problems to provide normal program functioning.
- Wrote code for database applications.
Call Center Representative
Serbia - Kaloriko
12.2022 - 05.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Database Administrator
Public Monitor
11.2019 - 02.2023
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Optimized database performance by monitoring health and implementing tuning recommendations.
- Conducted tests to identify issues and make necessary modifications.
- Created and implemented database designs and data models.
Project Manager
Paris Newsletter
10.2019 - 10.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Master Of Psychology -
Slavjanski University
Sv NikoleSkills
Consultations
Military Treatment Facility (MTF) expertise
Case management
Social perceptiveness
Integrated healthcare models
Patient screening
Analytical and critical thinking
Experiment supervision
Behavior observation
Activity Planning
Statistical analysis
Problem-Solving
Excellent Communication
Decision-Making
Planning and Coordination
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Written Communication
Good Telephone Etiquette
Critical Thinking
Certification
Psychologist
Timeline
Licensed Psychologist
03-2024
Psychologist
Online Tech
12.2022 - Current
Call Center Representative
Serbia - Kaloriko
12.2022 - 05.2023
Application Developer
American Century Investments
11.2022 - 06.2023
Psychologist
11-2022
Personal Blogger
Bionewsletter
11.2019 - Current
Language Translator
Translator for Human Resource Department
11.2019 - Current
Database Administrator
Public Monitor
11.2019 - 02.2023
Project Manager
Paris Newsletter
10.2019 - 10.2020
Master Of Psychology -
Slavjanski University