Milka Castillo Rodriguez
Miami,Fl
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Hialeah, FL
09.2022 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Executive Secretary
Ministry of Transport
03.2010 - 11.2015
Specialist in Security
Ministry of Food Industry
07.2001 - 10.2007
Technician in Hygiene and Epidemiology
Ministry of Health
02.2000 - 07.2001
Education
RN -
Nursing School of Havana
01.2000
High School (pre-college) -
IPUEC Sierra Maestra
07.1998
Skills
- Advanced computer skills
- Confidentiality and privacy of the patients
- Strong organization, multitasking and time management skills
- Ability to handle high-pressure situations effectively
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Customer-Oriented
- Safety reviews
- Safety understanding
- Continuous Improvement
- Staff Motivation
- Workplace Safety
- Staff Development
- Conflict resolution techniques
- Customer Service Management
- Client Service
- Quality Inspections
- Client Support
References
Mayneli Ponce Mejias, Medical Scribe, Leon Medical Centers, 7865233963, mayneliponcemejias@yahoo.es
Timeline
Shift Supervisor
CVS Pharmacy
09.2022 - Current
Executive Secretary
Ministry of Transport
03.2010 - 11.2015
Specialist in Security
Ministry of Food Industry
07.2001 - 10.2007
Technician in Hygiene and Epidemiology
Ministry of Health
02.2000 - 07.2001
RN -
Nursing School of Havana
High School (pre-college) -
IPUEC Sierra Maestra