Milky Alota
Williamstown,NJ
Summary
Highly experienced in this field of study while also looking to implement my knowledge and skillset acquired through my degree of studies into the workforce
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible and professional; Always willing to go the extra mile to assist others with solving problems.
Highly efficient in work consisting of both group settings and/or individual settings.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Ocean 1 Hotel & Suites
Ocean City, MD
05.2021 - 01.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Receptionist
Commander Hotel & Suites
Ocean City, MD
05.2021 - 11.2021
- Auditing and Balancing reports for the day shifts
- Answering Phone calls to promptly assist guests
- Cleaning the Hotel Lobbies as well as re-stocking food and amenities in the shelves. (Preparing Coffees and teas for the Lobby).
Special Service Desk Associate
The Home Depot Inc
East Palo Alto, CA
10.2020 - 04.2021
- Handled Cash and Credit transactions.
- Assisted customers over the phone and/or in person regarding store operations, products, orders, reservations, rentals and returns
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Line Cook
Key West Marriot Beachside Hotel
Key West, FL
10.2018 - 03.2020
- Plating/Garnished cold entree's and desserts
- Write prep lists and checked for freshness of ingredients and foods and labeled them to the storage areas.
Starbucks Barista
Starbucks
Key West, FL
10.2017 - 12.2019
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking and storing product.
Line Cook/Prep Cook
Sunset Key Cottages
Key West, FL
12.2016 - 01.2018
- Plating and garnish dishes according to restaurants menu specifications.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Prepared numerous menu items per shift.
- Prepared foods to assist cooks meet turnaround times on orders.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum Subic Bay Freeport Zone
Philippines04.2016
Skills
- Night Auditing
- Guest Services
- Courteous and Professional
- Multitasking and Prioritization
- Documentation and Reporting
- Data Entry and Database Software
Languages
Tagalog
Native or Bilingual
Timeline
Front Desk Receptionist
Ocean 1 Hotel & Suites
05.2021 - 01.2022
Front Desk Receptionist
Commander Hotel & Suites
05.2021 - 11.2021
Special Service Desk Associate
The Home Depot Inc
10.2020 - 04.2021
Line Cook
Key West Marriot Beachside Hotel
10.2018 - 03.2020
Starbucks Barista
Starbucks
10.2017 - 12.2019
Line Cook/Prep Cook
Sunset Key Cottages
12.2016 - 01.2018
Bachelor of Science - Hotel And Restaurant Management
Lyceum Subic Bay Freeport Zone
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