- Pilates
- Embroidery
- Volunteer Travel
- Outdoor Recreation
Milla Taylor
Houston,TX
Summary
Accomplished Customer Service Supervisor with a proven track record at USPS, enhancing team productivity and customer satisfaction through effective problem-solving and team leadership. Skilled in performance evaluations and customer relations, I excel in fostering professional service and loyalty. My approach has significantly improved service quality, demonstrating a strong blend of decision-making and interpersonal skills.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
06.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Shift Supervisor
H&r Block
12.2020 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
Associate of Arts - Interior Design
Houston Community College
Houston, TX12-2026
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05-2015
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Team Development
- Performance Evaluation
- Proficient in Microsoft Programs
- Schedule Management
- Performance Evaluations
Interests
Timeline
Customer Service Supervisor
United States Postal Service, USPS
06.2021 - Current
Shift Supervisor
H&r Block
12.2020 - 06.2021
Associate of Arts - Interior Design
Houston Community College
High School Diploma -
Plaquemine Senior High School
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