Milla Trach
New York,NY
Summary
Highly motivated professional with extensive experience working with people (6 + years), experience in restaurant industry, sales, organizing team work, event applications. Hardworking employee with customer service, multitasking and time management abilities. Strong worth ethic, adaptability and exceptional interpersonal skills.
I am smart, capable, a fast learner and resourceful.
You give me lemons, you'll have lemonade, lemon pie and lemon meringue:)
Overview
6
6
years of professional experience
Work History
Server
Little Ruby's West Village
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head of Service Assistant/Host
Ruby Soho
04.2023 - 09.2023
- Greeted guests with friendliness and professionalism and answered questions about bar opening hours and basic operational information, menus and bookings - be responsible for table reservations and control the seating of guests in the restaurant - experience with the program ''Resy'';
- Provided constant communication with staff, management and kitchen during service;
- Worked in close collaboration with team members to ensure customers received high-quality service
Office Manager/Social Media Content Creator
Intertrade Auto from USA
09.2021 - 02.2023
- Management of all social networks of company (Facebook (500k+followers), Instagram, TikTok);
- Monitored and managed brand reputation through social listening services;
- Work with CRM (salesforce);
- Help with documentation;
- Inspired team performance daily using proven behavioral-based coaching, motivation, and management methodologies;
- Created new ideas, products and story boards for new marketing campaigns (introduced several marketing campaigns using social media and other marketing tools)
Server/Host
Skybar
03.2021 - 09.2021
- Greeted guests with friendliness and professionalism and answered questions about bar opening hours and basic operational information, menus and bookings;
- Provided constant communication with staff, management and kitchen during service;
- Answered phone calls applying a working knowledge of phone system etiquette and operation;
- Supervised the availability of bar products;
- Provided excellent customer services;
- Take and serve food/drinks orders;
- Arrange table seating;
- Deliver checks and collect payments;
- Worked in close collaboration with team members to ensure customers received high-quality service
Administrator/ Sales Manager
LimeFit Club
01.2019 - 08.2021
- Full organization of the club's central reception;
- Work with existing and new clients of the club;
- Consultation by phone;
- Providing informational support to club clients;
- Control of customer registration for various services;
- Lead prospecting, sale of club cards;
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives;
- Resolving conflict situations/problem-solving;
- Organization of various events in the club;
- Learned how to deal with customers utilizing diverse negotiation techniques, effectively recruited and managed employees
Sales and Account Representatives
LTB
09.2018 - 12.2018
- Consultation of buyers, help in product selection;
- Implementation of the sales plan ( each month's plan was exceeded by 20 - 30%);
- Merchandising
Education
Bachelor of Science - International Relations
Lesya Ukrainka Volyn National University
06.2021
Skills
- Hospitality service expertise
- Exceptional customer service
- Large party banquet server experience
- Catering server experience
- Team Leadership
- Managerial Skills
- Good Communication Skills
- Creative Problem-solving
- Self Motivation
- Organizational Skills
- Multitasking and Prioritization
- Idea Brainstorming
Timeline
Server
Little Ruby's West Village
10.2023 - Current
Head of Service Assistant/Host
Ruby Soho
04.2023 - 09.2023
Office Manager/Social Media Content Creator
Intertrade Auto from USA
09.2021 - 02.2023
Server/Host
Skybar
03.2021 - 09.2021
Administrator/ Sales Manager
LimeFit Club
01.2019 - 08.2021
Sales and Account Representatives
LTB
09.2018 - 12.2018
Bachelor of Science - International Relations
Lesya Ukrainka Volyn National University
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