Summary
Overview
Work History
Education
Skills
Timeline
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Millacent Moreno

Millacent Moreno

Fresno,CA

Summary

Experienced Telecommunications Analyst with experience in prepping the hardware, configuring the phone system, through to integrating with the LAN network and porting thousands of numbers. Adept at troubleshooting and installing Cisco products to large diverse customer base. Physically fit and agile to lift over 50+ pounds and work in cramped spaces. Skilled in Microsoft Word, Creativity skills, Management, and Agile & Waterfall Methodologies. Strong administrative professional graduated from Year Up Non-Profit Organization. Millacent is self driven, highly organized, motivate, while being a team player and is a result oriented professional. Fully capable of being able to work with little to no supervision, and has proven to be a great team player who is flexible and demonstrates initiative.

Overview

3
3
years of professional experience

Work History

Telecommunications Analyst

UCSF
San Francisco, CA
02.2015 - 05.2016
  • Support IT team with build-out of 15,000+ phone systems in preparation of Mission Bay Medical Center grand opining in Feb. 2015
  • Worked with over 20+ users daily to diagnose and resolve network and device problems and implemented established technical or procedural solutions
  • Followed standards and procedures to maintain safe work environment
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
  • Assemble Cisco executive, staff, and med-pad phones on daily basis by installing and plugging into phone ports, collecting telecommunications service order numbers, and testing all extensions to ensure full functionality
  • Installed, aligned and balanced new equipment
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools
  • Exceeded goals through effective task prioritization and great work ethic
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Facilitated and documented action items from daily QA standup meetings to track testing status and helping to achieve team goal of passing all tests cases
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Isolate, replicate, and report defects in EPIC and verify defect fixes using Apex custom testing software
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Established team priorities, maintained schedules and monitored performance.
  • Performed quality assurance testing of nurse all stations, testing functionality of alerts to ensure that nurses are able to respond rapidly to patient emergencies

Barista

Starbucks
San Francisco, CA
03.2014 - 01.2015
  • Controlled line and crowd with quick, efficient service
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Maintained regular and consistent attendance and punctuality
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Promoted additional items with beverages, increasing store sales

Hostess

The Dead Fish
Crockett, CA
02.2012 - 01.2013
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Informed servers of newly seated parties for speedy service
  • Planned and executed 20+ guest parties by organizing menus, spaces and special requests
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Collaborated with kitchen to inform customers of wait times and answer questions about food
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Documented reservations and communicated changes to guests

Education

Some College (No Degree) - Information Technology

Foothill College
Los Altos, CA

Skills

  • Equipment upgrades
  • Equipment installation and maintenance
  • Organization and Time Management
  • Wireless communication installations
  • Office installations
  • User support
  • Technical troubleshooting
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Maintenance and Repair
  • Documentation and reporting
  • Strategic business planning
  • Stock organization
  • Customer relationships
  • Inventory management
  • Product restocking

Timeline

Telecommunications Analyst

UCSF
02.2015 - 05.2016

Barista

Starbucks
03.2014 - 01.2015

Hostess

The Dead Fish
02.2012 - 01.2013

Some College (No Degree) - Information Technology

Foothill College

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Millacent Moreno