Miller Michael
Frankfort,KY
Summary
Accomplished leader with a proven track record at US Foods, adept in customer relationship management and sales expertise. Excelled in building strong partnerships, achieving sales goals, and leading teams to success. Skilled in CRM software and fostering team collaboration, I significantly enhanced client satisfaction.
Overview
33
33
years of professional experience
Work History
Territory Manager
US Foods
05.2000 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager
O'Charley's Restaurant & Bar
02.1997 - 04.2000
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Operations
Rio's Roadhouse
01.1992 - 02.1997
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
Education
Shelby County High School
Shelbyville, KY1989
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Goals and performance
- Lead prospecting
- Consultative sales
- Product demonstrations
- Pipeline development
- CRM software
- Brand promotion
- Account penetration
- Inventory control
- CRM tracking
- Verbal and written communication
- Upselling and cross selling
Accomplishments
- President's Cup Winner-2023
- President's Cup Qualifier-Multiple Years
Timeline
Territory Manager
US Foods
05.2000 - Current
General Manager
O'Charley's Restaurant & Bar
02.1997 - 04.2000
Director of Operations
Rio's Roadhouse
01.1992 - 02.1997
Shelby County High School
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