Miller Elizabeth Roberts

Point Mallard is seasonally open from Memorial Day to Labor day of every year. I worked the summer of 2024 as a regular cashier, and was promoted to a supervisor midway through the 2025 season. I will return there when I head home for the summer.

• Handled and counted over 10,000 cash daily, creating bands and making sure the deposit totals and amounts to have for our drawers were correct and matched our transaction records.
• Totaled receipts from credit card transactions, making sure the transaction reports matched and every receipt was accounted for, going back and printing the missing ones.
• Counted the safes daily, ensuring the amount was correct and fixing any discrepancies.
• Was on call to aid cashiers whenever necessary. Wether they needed more change, a guest wanted to speak to a manager, a cashier needed something to stay hydrated in the blazing Alabama sun, or a refund needed to be processed.
• Filled in as a cashier when short-staffed, provided fast and friendly customer service to park guests , rang guests up for admission tickets, souvenirs in the gift shop, food and drinks at the various concession stands, and rentals for floats, lockers, and cabanas.
• Aided Front Gate cashiers at the beginning of each day during the initial open rush in searching every bag that entered the park to prevent accidents, illegal activity, and ensuring the safety of our guests.
• Operated photocopy machine, cash register, and other office equipment.
• Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
• Maintained accurate financial records through diligent documentation of all transactions and adjustments.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Maintained very positive customer ratings and high Ziosk scores.