Millet Diolata
San Jose,CA
Summary
Seeking a position where I can utilize my acquired knowledge, training, clinical skills & experience while showcasing my capacity to multitask with ease, dependability, flexibility and enthusiasm in providing exceptional work.
Overview
15
15
years of professional experience
Work History
Medical Unit Clerk
Santa Clara Valley Medical Center Emergency Dept.
10.2016 - Current
- Functioned as a central point of communication in a high traffic Level One Trauma ED while showcasing my ability to prioritize & work accurately with an extensive amount of tasks in a fast paced setting.
- Performed clerical duties such as receiving & screening phone calls, coordinating & transmitting messages on a stat basis and giving information with discretion in regards to patient confidentiality.
- Demonstrated the ability to communicate, assist & influence effectively with all levels of the organization including taking the lead on orienting new employees to clerical systems & procedure for the unit.
- Displayed expert level experience using MS Office applications (eg. Word, Excel, Powerpoint & Outlook), also including hospital software such as EPIC health system.
Admin Support for Emergency Department (Per Diem)
El Camino Hospital Los Gatos
08.2021 - Current
- Displayed strong ED experience & knowledge in managing multiple complex department units while demonstrating the ability to be flexible & work under changing conditions including reprioritization of workflow.
- Systematically prepared & maintained patient's charts, forms, worksheets & coordinated information from other departments to ensure accuracy, efficacy & accessibility when needed by the staff while maintaining high level of discretion & confidentiality.
- Sanitized, restocked & organized departmental unit's supplies.
- Responded to & resolved diverse patient issues with speedy & knowledgeable assistance.
Patient Admin Specialist III
Stanford Hospital Lane Surgery Center
08.2021 - 08.2023
- Carried out & supported various administrative roles which includes answering multi-line phone, screen & route calls, maintaining information for physicians & OR staff, paging directory databases, processed internal forms, followed up on work orders and other tasks related to the daily operations of Lane Surgery Center.
- Communicated with surgeons & other healthcare providers with regards to scheduling preferences of surgeries / procedures, and have the ability to respond to urgent OR staff & patient needs during hospital codes.
- Answered non-clinical patient questions escalating where appropriate
- Meet & exceeded organizational and department service standards and have received recognition on multiple occasions.
Admissions Coordinator
Westwood Postacute (Amberwood) Skilled Nursing Facility & Rehabilition
04.2009 - 06.2021
- Coordinates intake of new patients, prepares patient’s charts, provided information & tour of the facility to prospective clients, review referrals and patient’s insurance eligibility (ie Private pay, Medicare, Medical, Supplemental Insurances) in the CMS system/computer
- Displayed good communication & interpersonal skills with staff, physicians, patients (Culturally diverse Geriatric population, Alzheimer’s/Dementia) and family members
- Oriented new employees to systems and procedures of the nursing facility, performed other related duties as required
- Attended / facilitated and contributed inputs during staff in-services and managerial / asst Meetings.
- Collaborated with interdisciplinary team of healthcare & social service providers to address patient's needs through effective intervention & planning.
- Responded to the patient's requests with appropriate clinical & personal assistance.
- Delivered emotional support to patients & families during challenging times.
Education
A.S. Degree in Respiratory Therapy -
Foothill College
06.2015
A.S. Degree in Liberal Arts with Emphasis in Science, Math and Engineering -
De Anza College
06.2008
Skills
Knowledgeable / Eager to learn
Hardworking / Strong Committment
Reliable / Accountable
Teamplayer / Collaborator
Flexible / Adaptable
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Admin Support for Emergency Department (Per Diem)
El Camino Hospital Los Gatos
08.2021 - Current
Patient Admin Specialist III
Stanford Hospital Lane Surgery Center
08.2021 - 08.2023
Medical Unit Clerk
Santa Clara Valley Medical Center Emergency Dept.
10.2016 - Current
Admissions Coordinator
Westwood Postacute (Amberwood) Skilled Nursing Facility & Rehabilition
04.2009 - 06.2021
A.S. Degree in Respiratory Therapy -
Foothill College
A.S. Degree in Liberal Arts with Emphasis in Science, Math and Engineering -
De Anza College
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