Milliana Waikel
Brookings,USA
Summary
Compassionate Certified Nursing Assistant with over two years of experience enhancing patient care through advocacy and collaboration. Implements innovative care plans and monitors vital signs to improve patient comfort and well-being. Strong skills in fostering supportive environments, driving positive health outcomes, and optimizing routines. Experienced in high-paced customer service settings, effectively managing tasks and ensuring satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Nursing Assistant
United Living Community
Brookings, SD
04.2024 - Current
- Deliver compassionate patient care, fostering a nurturing environment that promotes dignity and well-being for residents at United Living Community.
- Monitored vital signs, ensuring accurate documentation that enhanced patient care quality.
- Assess and anticipate patient needs, implementing proactive measures that significantly improve comfort and quality of life for residents.
- Identified patient needs, providing compassionate support that fostered a nurturing care environment.
- Identify patient needs, providing support and contributing to a compassionate care environment.
- Collaborate with healthcare team to implement care plans, achieving positive health outcomes.
- Actively participate in multidisciplinary healthcare teams, contributing insights to enhance care plans and drive positive patient outcomes.
- Streamlined daily care routines, maintaining high standards of personalized attention for each patient.
Hostess
Buffalo wild wings
Brookings, SD
04.2024 - 07.2024
- Greeted and seated guests, managed waitlists, ensured smooth dining experiences, and provided exceptional customer service.
- Optimized seating arrangements to maximize restaurant capacity. Collaborated with staff to reduce wait times and enhance overall guest satisfaction.
- Coordinated with servers and management to handle customer inquiries and resolve issues promptly. Contributed to a positive team atmosphere.
- Coordinated with servers and management to resolve customer inquiries and issues promptly, fostering a positive team atmosphere.
- Proposed and implemented strategies for managing peak hour traffic, adapting quickly to changing protocols and restaurant policies.
Cashier/ Customer Service Associate
Walmart
Brookings, SD
01.2023 - 01.2024
- Efficiently managed cash transactions, ensuring accuracy and speed. Provided exceptional customer service, enhancing overall shopping experience.
- Maintained precise cash drawer balance, minimizing discrepancies while implementing queue management techniques to reduce wait times.
- Streamlined checkout process, reducing average transaction time and enhancing customer satisfaction. Consistently surpassed daily sales targets.
- Optimized cash handling processes, reducing transaction times and boosting customer satisfaction. Implemented efficient queue management strategies.
- Proposed and implemented time-saving checkout procedures, adapting quickly to new POS systems to enhance operational efficiency.
- Proposed and implemented time-saving checkout procedures. Adapted quickly to new POS systems, enhancing operational efficiency.
- Worked seamlessly with team members to streamline checkout process. Assisted in training new cashiers, fostering a supportive work environment.
- Fostered team synergy by mentoring new cashiers and cultivating a supportive work environment that improved checkout efficiency.
Recess Supervisor
Brookings School District
Brookings, SD
08.2022 - 03.2023
- Implement structured recess programs, reducing playground incidents. Collaborate with teachers to reinforce classroom lessons during break time.
- Introduced new outdoor games and activities, enhancing student engagement during recess. Develop strategies to encourage physical activity among all students.
- Monitored playground equipment for safety issues, ensuring prompt reporting of maintenance needs to maintain a safe environment. Maintain accurate records of student behavior and incidents.
- Engaged with faculty to ensure recess activities met diverse student needs. to address individual student needs during recess. Participate in staff meetings to align recess activities with school goals.
- Developed engaging outdoor activities that increased student participation and supported physical wellness in line with educational objectives.
Server/ Hostess
Lake Preston Cafe
Lake Preston, SD
07.2019 - 08.2022
- Delivered exceptional customer service, managed reservations, and ensured smooth dining operations. Cultivated a welcoming atmosphere, boosting repeat visits.
- Streamlined seating processes to reduce wait times and improve table turnover, consistently achieving sales targets through effective upselling.
- Coordinated seamlessly with kitchen staff to expedite orders and resolve issues promptly. Fostered a team-oriented environment, enhancing overall service quality.
- Maintained accuracy in order-taking and billing, minimizing errors while implementing an organized reservation system to optimize seating arrangements.
- Mentored new staff members by sharing best practices and insights, adapting to changing customer needs to ensure high satisfaction levels.
Server/Hostess
Dairy Queen
DeSmet, SD
06.2021 - 05.2022
- Served customers with a smile, ensuring prompt and accurate order fulfillment. Maintained a clean dining area, contributing to positive guest experiences.
- Managed cash transactions efficiently, reducing wait times during peak hours. Collaborated with kitchen staff to expedite food preparation and delivery.
- Trained new team members, fostering a welcoming environment and resolving customer concerns promptly to enhance satisfaction and loyalty.
- Adhered to food safety protocols, maintaining high standards of cleanliness. Accurately recorded and communicated special dietary requests to kitchen staff.
- Participated in team meetings to improve service quality and adapted quickly to menu changes and promotional offers, contributing to increased sales.
- Streamlined cash handling procedures, reducing transaction times and enhancing overall operational efficiency during high-volume periods.
- Mentored new team members on service protocols and company standards, promoting a cohesive and effective work environment.
Education
No Degree - Undecided
South Dakota State University
Brookings, SDSkills
- Patient care
- Vital Signs Monitoring
- Vital sign collection
- Care Plan Implementation
- Bathing assistance
- Dressing assistance
- Dementia care
- Patient Advocacycare
- Basic life support
- Patient care
- Patient Interaction
- Patient Support
- Patient-focused care
- Observing responses
- Electronic charting
- HIPAA compliance
- Safety precautions
- Time Management
- Team Collaboration
- Conflict Resolution
- Emergency response
- Rapid Response
- Complex Problem-solving
- Care Quality
- Patient Activities
- Relationship building
- Maintaining privacy
- Adaptable
- Bedside manner
- Helping with medication
- Rapid Response
- Helping with medication
Accomplishments
- Achieved Employee of the Month at united living through my versatility in the nursing home, compassionate care, and welcoming attitude
- Achieved a Customer Service Award at walmart by completing checkouts with accuracy and efficiency with a positive attitude receiving amazing feedback from customers
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support (CPR)
Timeline
Certified Nursing Assistant
United Living Community
04.2024 - Current
Hostess
Buffalo wild wings
04.2024 - 07.2024
Cashier/ Customer Service Associate
Walmart
01.2023 - 01.2024
Recess Supervisor
Brookings School District
08.2022 - 03.2023
Server/Hostess
Dairy Queen
06.2021 - 05.2022
Server/ Hostess
Lake Preston Cafe
07.2019 - 08.2022
No Degree - Undecided
South Dakota State University