Millianett Mojica
Juncos,PR
Summary
Results-driven BSA Analyst at FirstBank with a proven track record in enhancing compliance processes and reducing false positives. Skilled in Microsoft Excel and analytical thinking, I streamlined transaction monitoring and trained junior analysts, fostering teamwork and collaboration to achieve efficient outcomes in BSA/AML regulations.
Overview
8
8
years of professional experience
Work History
BSA Analyst
FirstBank
05.2022 - Current
- Assisted with compliance exams by gathering files, records and other pertinent information for review by compliance examiners.
- Reviewed alerts generated by transaction monitoring systems, ensuring accurate identification of suspicious activity.
- Streamlined transaction monitoring processes for improved efficiency and reduced false positives.
- Incorporated personal experience in reviewing and analyzing reports to recommend further investigation when appropriate.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Assisted in audits and examinations, demonstrating strong adherence to BSA/AML requirements.
- Trained junior analysts, ensuring a well-informed team proficient in BSA/AML regulations.
- Responded timely to questions from branches and departments regarding BSA policies.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Consumer Collector
FirstBank
04.2018 - 04.2022
- Managed a portfolio of delinquent accounts, prioritizing high-value cases for maximum impact on overall collections results.
- Enhanced customer relationships through empathetic communication, allowing for amicable resolutions to financial issues.
- Documented actions taken on account in system.
- Coordinated collection calls to delinquent customers and verified compliance with debt collection laws and regulations.
- Minimized losses by promptly identifying potential bankruptcies or other risks associated with non-payment scenarios.
- Reduced outstanding debt for the company by consistently following up on overdue payments from customers.
Financial Services Representative
Mass Mutual Financial
06.2017 - 05.2018
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Negotiated with product providers to secure exclusive deals, offering clients competitive investment options.
Education
BBA - Accounting And Finance
Ana G Mendez
Gurabo05-2018
Skills
- Use case development
- Microsoft Excel
- Functional specifications
- Business process improvement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Analytical thinking
- Goal setting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BSA Analyst
FirstBank
05.2022 - Current
Consumer Collector
FirstBank
04.2018 - 04.2022
Financial Services Representative
Mass Mutual Financial
06.2017 - 05.2018
BBA - Accounting And Finance
Ana G Mendez
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