Millicent Adama Silla
Washington
Summary
Adept at leveraging skills in MS Excel and compassionate client care, I significantly enhanced patient well-being and operational efficiency at Metro Homes Inc. My expertise in data analytics and medication administration, coupled with a proven track record of developing trusting patient relationships, positions me as a valuable asset to any team.
Overview
19
19
years of professional experience
Work History
Direct Support Staff
Metro Homes Inc.
Washington
11.2023 - Current
- Working with Individual with intellectual disabilities
- Support them with their daily ADL skills (Bathing, feeding, Range of Motion, shaving, dressing, and tooth brushing)
- Laundry, cooking and cleaning
- Give medication
- Write a report at the end of each shift
- Observed changes in behavior or condition of clients to report to supervisor or medical staff promptly.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Organized leisure time activities such as arts and crafts projects, group games, outings.
- Supervised and monitored the safety of clients during recreational activities.
- Ensured that all services are provided in a safe environment free from abuse or neglect.
- Transported clients to doctor's appointments and errands.
- Facilitated communication between clients, families, and other healthcare professionals.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Administered medications according to prescribed instructions from physician or nurse practitioner.
- Monitored client's well-being, safety and comfort under physician direction.
- Developed positive relationships with clients by providing emotional support and guidance.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Monitored client behavior to ensure compliance with established rules and regulations.
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Direct Support Staff
Metro Day Treatment Center
Washington
10.2023 - Current
- Working with individuals with intellectual disabilities
- Teach and support them with their ADL skills
- Work with them on their daily goals to help them become independent
- Write reports at the end of each shift
Staffing Coordinator
Tehillah Health & Social Services
Silver Spring
09.2022 - 10.2023
- Receives and answers telephone calls, schedules and confirms patient appointments, coordinating multiple appointments as necessary to reduce the number of visits the patient must make and mail appointment notices and reminders
- Obtain and validate patient demographic and insurance information from the patient prior to arrival/appointment
- Review hospital records for earlier medical record numbers chart and has charts pulled
- Call primary care physician or referring and obtains required pr-authorization and referral, results from earlier tests and any clarification necessary regarding tests, procedures and admission
- Gives instructions and answers questions regarding appointments and procedures, tests, exams per department/hospital policy or calls or directs caller to an appropriate staff for assistance
- Collaborated with recruiting agencies to identify qualified candidates.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Ensured compliance with federal and state laws related to employment practices.
- Developed and maintained a pool of qualified candidates for future staffing needs.
- Addressed harassment allegations, work complaints or other employee concerns.
- Coordinated staffing schedules to ensure optimal coverage across multiple departments.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Assisted in the development and implementation of staffing strategies to attract quality candidates.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
Team Leader Patient Access
Ministry Of Health And Sanitation
Freetown
08.2022 - 08.2023
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Facilitated training sessions for new employees on company policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Identified needs of customers promptly and efficiently.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Senior Economist
Ministry of Finance Sierra Leone
10.2019 - 07.2022
- Liaison and interface between the Government and Multilateral Institutions
- Sector Officer for the Ministry of Health and Sanitation and Ministry of Water Resources
- Coordinate Project preparation, Appraisal, Negotiations and Implementation Support meetings between Government and various development partners
- Facilitate all activities towards project effectiveness
- Review and recommend for Approval Withdrawal Applications for disbursement by various development financing institutions
- Provide regular briefs on the status of implementation as well as compile and review project quarterly progress reports to identify and address bottlenecks
- Advise the Minister and the Financial Secretary on Developmental programs
- Participates in Loans and Grants Negotiations of Project
- Take necessary actions on the effectiveness of loans and grants signed by the Minister
- Manage correspondence from Donors on projects development and project management responsibilities including writing extension letters, restructuring letters, additional financing, scheduling meetings and preparing minutes of meetings
- Focal staff for Ministry of Health and Sanitation to World Bank
- Engaged in policy discussions/dialogue
- Facilitates the identification, Appraisal and Supervision missions of Donors
- Represent the Ministry of Finance in Technical steering committee meetings dealing with the implementation of Projects and policy related Government Programs
- Ensure Compliance with donor institutions, procurement and disbursement procedure
Economist
Ministry of Finance and Economic Development, Sierra Leone
09.2015 - 10.2019
- Review and recommend for Approval Withdrawal Applications for disbursement by various development financing institutions
- Sector Officer for Ministry of Health and sanitation and Ministry of Water Resources
- Serve as secretary for departmental meetings
- Ensure Compliance with donor agencies, procurement and disbursement procedures
- Any other duties assigned by the Deputy Financial secretary
Head of Accounts Department
Sierra WIFi
01.2014 - 04.2015
- Creating Account numbers and preparing invoices for customers
- Receiving and processing payments
- Play a leading role in creating and enhancing financial policies and procedures for the company
- Prepare quarterly and yearly Financial Report for the company
Direct Care Aide
UCP of Graeter
Suffolk
04.2013 - 06.2013
- Taking care of mentally retarded and writing reports at the end of each shift
Direct Care Aide
Brian’s House Inc
West Chester
03.2010 - 06.2013
- Taking care of mentally disable and writing reports at the end of each shift
Direct Care Aide
Metro Homes Inc
Washington
01.2006 - 02.2013
- Taking care of mentally retarded and writing reports at the end of each shift
Education
MSc - Economics
Fourah Bay College, University of Sierra Leone
Mouth Aureal Freetown01.2024
Bachelor of Social Sciences - Economics
Fourah Bay College, University of Sierra Leone
Mouth Aureal Freetown01.2006
Associate of Science -
Fourah Bay College, University of Sierra Leone
Mouth Aureal Freetown01.2000
GCE O’Level -
Independence Memorial High School
Freetown, Sierra Leone01.1992
Skills
- MS Excel
- Behavior monitoring
- Activity planning
- Communication facilitation
- Safety compliance
- Team collaboration
- Personal hygiene assistance
- Crisis intervention
- Emotional support
- Mobility assistance
- MS Word
- MS PowerPoint
- Data Analytics: Using MS Excel Statistical Packages
- Medication administration
Accomplishments
- Senior Economist at the Ministry of Finance with excellent experience in Public Financial Management, Project Management, customer service gained exposure to health care policies and services research methods by attending World Bank seminars.
- Gained experience in research, data analysis, writing reports, good communication skills and ability to lead teamwork.
Personal Information
- Date of Birth: 11/05/76
- Nationality: United States
Languages
- English
- Krio
References
- Anthony Bockarie, 202-486-8828, abockarie2@gmail.com
- Ms. Miatta, House Manager, Metro Homes Inc, 202-386-2512
- Ms. Iris, Program Director, Metro Day Treatment Center, 202-768-1671
- Mohamed Ibrahim Koroma, Care Coordinator, MBI Health Services LLC, 2041 Martin Luther King Jr Highway, Washington, DC, 20020, mkoroma@mbihs.com
- Asha Bangura, 74 Florence Ave, Sharon Hill, PA, 19079, 610-457-3343, ahdeen@yahoo.com
Tel No
202-754-3812
Short Professional Courses
- Voice Secondment Program, World Bank, Washington DC, 01/2022
- Fundamentals of Macroeconomic Analysis, West Africa Institute for Financial and Economic Management, Lagos, Nigeria, 01/2019
- Medium to Long-Term Planning, Republic of China, 01/2017
- Project Management, Islamic Research and Training Institute, Freetown, 01/2017
Timeline
Direct Support Staff
Metro Homes Inc.
11.2023 - Current
Direct Support Staff
Metro Day Treatment Center
10.2023 - Current
Staffing Coordinator
Tehillah Health & Social Services
09.2022 - 10.2023
Team Leader Patient Access
Ministry Of Health And Sanitation
08.2022 - 08.2023
Senior Economist
Ministry of Finance Sierra Leone
10.2019 - 07.2022
Economist
Ministry of Finance and Economic Development, Sierra Leone
09.2015 - 10.2019
Head of Accounts Department
Sierra WIFi
01.2014 - 04.2015
Direct Care Aide
UCP of Graeter
04.2013 - 06.2013
Direct Care Aide
Brian’s House Inc
03.2010 - 06.2013
Direct Care Aide
Metro Homes Inc
01.2006 - 02.2013
MSc - Economics
Fourah Bay College, University of Sierra Leone
Bachelor of Social Sciences - Economics
Fourah Bay College, University of Sierra Leone
Associate of Science -
Fourah Bay College, University of Sierra Leone
GCE O’Level -
Independence Memorial High School
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