Millicent Coleman
Bossier City,LA
Summary
Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Collaborating with team members to deliver exceptional customer service. I am also certified Serv-Safe as of May of 2019.
Overview
6
6
years of professional experience
Work History
Bartender/Closer
Parish Taceaux LLC.
Shreveport, LA
08.2019 - Current
- Educated customers about products and services to generate interest and close sales.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Supervised cleanliness of guest service areas before, during and after service.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Assistant Manager
Sonic Drive-In
Minden, LA
08.2018 - 01.2020
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Minden High School
Minden, LA05.2019
Skills
- Product and service knowledge
- Staff training and development
- Customer relations
- Point of Sale (POS) system operations
- Menu memorization
- Safe food handling
- Menu knowledge
- Service prioritization
- Price memorization
- Effective customer upselling
- Food safety understanding
Timeline
Bartender/Closer
Parish Taceaux LLC.
08.2019 - Current
Assistant Manager
Sonic Drive-In
08.2018 - 01.2020
High School Diploma -
Minden High School
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