Millicent Cunningham
Chattanooga,TN
Summary
Dynamic professional with a proven track record at DCM Services, excelling in customer service and problem-solving. Recognized for enhancing patient flow and satisfaction through effective communication and meticulous record management. Skilled in training and mentoring, I thrive in collaborative environments, ensuring accuracy and efficiency in all operations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Front End Manager
Food City Supermarkets
Chattanooga, TN
02.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Analyzed business performance data and forecasted business results for upper management.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Cultivated strong customer relations and developed effective customer service standards.
Probate Collections
DCM Services
Bloomington, MN
05.2023 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Central Transporter
CHI Memorial Hospital
Chattanooga, TN
03.2008 - 06.2009
- Maintained detailed records of all incoming and outgoing shipments.
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Conducted daily pre-trip inspections of assigned truck's brakes, lights, tires, fuel levels.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Changed soiled bed linens, drapes and cubicle curtains.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Managed inventory control of freight being transported according to established procedures.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
Education
High School Diploma -
South Pittsburg High School
South Pittsburg, TN05-1989
Skills
- Customer service
- Record management
- Patient registration
- Data entry
- Insurance verification
- Problem solving
- Time management
- Team collaboration
- Cross-functional communication
- Patient flow coordination
- Documentation accuracy
- Training and mentoring
- Conflict resolution
- Attention to detail
- Customer relations
- Analytical
Timeline
Front End Manager
Food City Supermarkets
02.2024 - Current
Probate Collections
DCM Services
05.2023 - Current
Central Transporter
CHI Memorial Hospital
03.2008 - 06.2009
High School Diploma -
South Pittsburg High School
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