Millicent Holmes
Owings Mills,MD
Summary
Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.
Overview
21
21
years of professional experience
Work History
Employee Relations Specialist
Coppin State University
11.2022 - Current
- Promoted a harmonious working climate to boost morale and productivity.
- Effectively manage complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Answered management and employee questions, interpreted contracts, and resolved issues.
- Evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
Patient Access Associate
Lifebridge Health
12.2002 - Current
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Contacted patients on annual renewal dates to offer assistance.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette, and other office duties.
- Engaged with patients to provide critical information.
HR Generalist
Baltimore City
01.2022 - 11.2022
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Monitored employee attendance and performance, addressing issues per company policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
Human Resources Specialist
University Of Maryland Medical System
08.2016 - 01.2022
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Administered employee leave requests per FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
Human Resources Administrator
Education Affiliates Inc.
10.2011 - 08.2016
- Completed human resource operational requirements by scheduling and assigning employees.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Provided essential guidance to managers regarding employee relations matters such as performance improvement plans, disciplinary actions, and termination procedures.
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
Education
Master of Science - Human Resources Development
Walden University
Minneapolis, MN05.2018
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Adelphi, MD05.2016
Skills
- Training leadership
- HR background
- Research proficiency
- Complaint Handling
- Risk Management
- Performance Management
- Training development
- Procedure Implementation
- Policy Development
- Dispute Resolution
- Performance improvement strategies
- Benefits Administration
- Labor negotiation
- Recruitment and selection
- Workplace Safety
- Succession Planning
- Labor law knowledge
- Critical Thinking
- Interpersonal Communication
Timeline
Employee Relations Specialist
Coppin State University
11.2022 - Current
HR Generalist
Baltimore City
01.2022 - 11.2022
Human Resources Specialist
University Of Maryland Medical System
08.2016 - 01.2022
Human Resources Administrator
Education Affiliates Inc.
10.2011 - 08.2016
Patient Access Associate
Lifebridge Health
12.2002 - Current
Master of Science - Human Resources Development
Walden University
Bachelor of Science - Human Resources Management
University of Maryland Global Campus