Millicent Carnahan

Lynx

Summary

Dynamic Certified Lactation Consultant and team leader with a proven track record at ABCAP (WIC), enhancing community health outcomes and client satisfaction through effective collaboration and empathetic communication. Excelled in creating positive environments and fostering teamwork, significantly increasing breastfeeding success rates. Skilled in appointment scheduling and social activity planning, adept at connecting clients with essential resources.

Professional with strong experience in counseling, focusing on breastfeeding support and maternal health. Proven track record of effective communication, empathy, and education, providing valuable support to new mothers. Strong team collaborator, adaptable to changing needs, and driven to achieve positive outcomes. Well-versed in active listening, problem-solving, and community outreach, ensuring comprehensive support for clients.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

years of professional experience

Certification

Work History

Peer Helper

ABCAP (WIC)

07.2020 - Current

Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
Developed strong rapport with clients, fostering trust and open communication during counseling sessions.
Reduced barriers to attendance at support meetings by offering flexible scheduling options like evening or weekend sessions.
Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
Mentored new peer counselors in their roles, sharing best practices and lessons learned from personal experience.
Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
Evaluated program effectiveness regularly using feedback surveys from participants and making necessary adjustments based on responses.
Strengthened relationships between healthcare providers and breastfeeding support services by participating in community events or roundtable discussions.
Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
Improved client satisfaction by maintaining up-to-date knowledge on breastfeeding techniques, resources, and best practices.
Increased accessibility to breastfeeding information through online platforms such as social media pages, blogs, webinars, or virtual support groups.
Provided culturally sensitive care, addressing the unique needs of diverse populations in the service area.
Promoted a supportive environment by collaborating with healthcare providers, lactation consultants, and other peer counselors in the community.
Promoted available resources and connected individuals with services.
Assisted with development of improved seminars and training materials.

Cashier

McDonald's

10.2022 - 03.2023

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Took customer orders

Cashier, Sales Associate

Wal Mart

03.2018 - 09.2019

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

No Degree - Medical Laboratory Science

Shawnee State University

Portsmouth, OH

High School Diploma -

West Union High School

97 Dragon Lair Dr, West Union, Ohio 45693

05-2012

Skills

Infant care expertise
Confidentiality practices
Breastfeeding education
Lactation support
Teamwork
Customer service

Work ethic and integrity
Cash handling
Cash register operation
Front desk operations
Telephone etiquette
Appointment scheduling